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BONDS ONLINE ENQUIRIES
CALL US 1800 806 906
8:00AM TO 5:30PM AEST MONDAY - FRIDAY
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NOBODY LIKES TO WAIT, WE GET THAT.
We're currently experiencing high volumes of queries. This means we may take a little longer than usual to get back to you. You're important to us and we really value your feedback, so we're working as quickly as we can to respond to each query. If you don't mind holding tight, please email us with your query. If you need our immediate attention, please call our Customer Service team on 1800 806 906 (between 8:00AM - 5:30PM AEST Monday - Friday). Thanks for your patience and understanding. Bonds x
Please contact our customer service team on 0800 266 376 (New Zealand) or +61 3 8862 1790 (Rest of World).
I'M NOT SURE I'VE SUCCESSFULLY COMPLETED MY ORDER?
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please get in touch with our customer service team using the details provided. Be sure to check your spam folder first!
I NEED TO RETURN OR EXCHANGE AN ITEM?
You can now create a new return request using our easy online returns system. All you need is your order number and email address with which you placed the order, which can be found in your order confirmation email.Request Return
WHERE IS MY ORDER?
Standard orders delivered within Australia take between 2-5 working days and are delivered via Australia Post. If you want to check the status of your order at any time you can visit the Australia Post website once your tracking number has been sent to you via email from Bonds.
International delivery takes between 5-10 working days. If you'd like an updated on the status of your order, please in touch with our customer service team using the details provided and they'll help you track it down.