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FREQUENTLY ASKED QUESTIONS

ENTERING YOUR BABY

HOW OLD CAN MY BABY BE?

You can only enter your baby if they are born on or after 1 April 2013. We are looking for babies who are aged 3 years or under. There are three age categories:

  1. 0 - 6 months
  2. 7 - 18 months
  3. 19 months - 3 years

WHY IS MY BUB IN THE WRONG AGE CATEGORY?

Your bub will be automatically assigned to the age category they will be in as of 1st April 2017 (the time of our Baby Search photoshoot). If this age category appears to be wrong it’s because our system will determine the correct category from the date of birth. f something still seems funky to you, please contact our Customer Service team via email BondsBabySearch@pacbrands.com.au or 1800 806 906 between 8am and 5.30pm AEDT Monday to Friday.

DOES MY BABY NEED TO WEAR BONDS TO ENTER?

No, they don’t. You can enter your baby wearing any appropriate clothing you like, at least a nappy.

HOW RECENT DOES MY PICTURE/VIDEO NEED TO BE?

We like to see what your baby looks like now, so the more recent the photo/video the better. If your bub makes the shortlist, we'll contact you to supply some additional recent photos.

I’M HAVING TROUBLE UPLOADING A PHOTO

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  1. The photo size needs to be under 5MB.
  2. Minimum photo dimensions are 800 x 800 pixels.
  3. It features your baby on their own (no other people or babies, unless it’s a twin or triplet sibling).
  4. The baby in the image must be a human baby (no pets please!)
  5. It is a single photograph of your baby, not a collage/montage.
  6. The photo is of the baby you're entering into the competition.
  7. The baby must be your own, or a baby under your guardianship.
  8. Your baby must be suitably clothed e.g a nappy at minimum.

If you're still experiencing issues, please contact our Customer Service team on 1800 806 906 between 8am and 5.30pm AEDT Monday to Friday.

I AM HAVING TROUBLE UPLOADING A VIDEO

Make sure your video is uploaded to and linked from your Facebook or Instagram accounts, which must be set to public. Please adjust your settings if they’re currently set to private. If you're unsure how to do this, please refer to these tips from Facebook and Instagram.

  • Make sure your video meets the following criteria to enter the competition:
  1. The video must be no longer than 10 seconds long.
  2. Only one video allowed per entered baby.
  3. The video features your bub on their own (no other people or babies).
  4. It is a single video of your baby, not a collage/montage.
  5. Avoid using video editing by adding music, captions or special effects. Remember: we're looking for personality rather than the quality of the video.
  6. The video is of the baby you are entering into the competition.
  7. The baby must be your own, or a baby under your guardianship.
  8. Your baby must be suitably clothed e.g. a nappy at minimum.

If you're still experiencing issues, please contact our Customer Service team on 1800 806 906 between 8am and 5.30pm AEDT Monday to Friday.

EVEN THOUGH IT'S OPTIONAL, WHY ARE BONDS ASKING ME FOR A VIDEO WITH MY ENTRY?

Because video is so much apart of our lives now, we've opened our entries to include video as an additional prize category. Even though you must first enter a photo of your baby to be eligible to enter the video category, entry into this category is optional. Uploading a video will not affect the outcome of your bub’s photo entry. The prize for our video category winner is a professional photo shoot to be held in Sydney or Melbourne on a date to be nominated by Bonds in April or May 2017 plus 1 year’s supply of Huggies, total value over AUD$1,000 RRP.

DO I NEED TO ENTER A VIDEO?

No. Entering our video category is optional. Choosing to enter a video counts as entering a separate category. The winner will receive a professional photo shoot to be held in Sydney or Melbourne on a date to be nominated by Bonds in April or May 2017 plus 1 year’s supply of Huggies, total value over AUD$1,000 RRP.

I HAVE TWINS/TRIPLETS/MULTIPLE BIRTH BUBS, HOW CAN I ENTER THEM?

Children from the same multiple birth (e.g. twins, triplets, quadruplets, etc) may be entered either individually or as part of a multiple birth entry, e.g. together in one single entry. Only one entry is permitted per child. However, a child may win more than one category. For example, they may win a Bond’s Choice prize and our Video category. Find out more on our Prizes page.

WHAT IF I DON'T RECEIVE THE CONFIRMATION EMAIL OR BONDS VOUCHER?

If you don't receive either of these emails within 24 hours, please contact bondsbabysearch@pacbrands.com.au and provide your entry details.

MY BABY'S ENTRY HAS BEEN DECLINED. WHY?

To make the competition fair, we have a set of terms and conditions that all entrants must follow. If the criteria isn't met, your baby's entry will be declined and you may be given another opportunity to enter, within the entry period only. An entry may be declined due to one or more of the following reasons:

  1. It does not meet the age criteria.
  2. It is a multiple entry of the same child.
  3. It depicts multiple children but does not qualify under the Multiple Birth category.
  4. The entrant does not meet the entry criteria (e.g. not a human baby, etc).
  5. The image supplied is deemed to be unsuitable for publication in the context of this competition.
  6. The entry is of a previous winner or entrant who was previously shortlisted for the nominated age category.

HOW CAN I NOMINATE A BUB?

With your friend or family member's permission, click the 'Nominate a Baby' button located on the Baby Search homepage. Log into your Bonds & Me account, or sign up if you’re not a member. Then follow the prompts, including entering the recipient’s email address, to nominate a friend who you think might be interested in entering their baby. An automated email will be sent to them on your behalf. Please note: The recipient’s email addresses will not be added to our Bonds & Me mailing list, unless they have been signed up to receive emails.


VIEWING IN GALLERY

HOW LONG WILL IT TAKE FOR MY BABY'S PHOTO TO APPEAR IN THE GALLERY?

Once you click the enter button you will be sent an automated notification to the email address you registered with. This email confirms we have received your photo entry. To keep the competition fair we will review your entry to ensure it complies with the terms and conditions Please allow at least 24 hours for your entry to be reviewed. You will then receive another email notifying you if your entry has been accepted or declined. If it has been accepted, you can view your baby in the gallery. If it has been declined, you may need to check the terms and conditions to ascertain why.

MY ENTRY HAS BEEN APPROVED, BUT I CAN'T SEE IT IN THE GALLERY. WHY?

Once you receive your confirmation email, please allow at least 24 hours for it to appear in the gallery. If your baby's entry still isn't displaying after 48 hours, please contact Customer Service on bondsbabysearch@pacbrands.com.au and provide all your entry details.

HOW LONG WILL IT TAKE FOR MY BABY'S VIDEO TO APPEAR IN THE GALLERY?

Once you hit the enter button you will be sent an automated notification to the email address you registered with. This email confirms that we have received your video entry. To keep the competition fair we will review your entry to ensure it complies with the terms and conditions. Please allow at least 24 hours for your video entry to be reviewed. You will then receive another email notifying you if your entry has been accepted or declined. If it has been accepted, you can view your baby in the gallery. If it has been declined, you may need to check the terms and conditions to ascertain why.


CHANGES TO ENTRY

HOW CAN I REMOVE MY BABY FROM THE COMPETITION?

To remove your baby's entry from the competition log onto the Baby Search site and click on 'My Entries' to see your baby's entry details and image. Click 'Remove Entry' to remove it from the competition.

HOW DO I CHANGE MY BABY’S DETAILS?

Log into the Baby Search site, click on 'My Entries' to see your baby's entry details and image. Then click 'Edit Details' to make changes.

HOW DO I CHANGE MY BABY’S PHOTO?

Log into the Baby Search site, click on ‘My Entries’ to see your baby’s entry details and image. From here, you can upload a new single image and click ‘Enter’ to finalise your resubmission. If you'd like to change your baby's photo it must be done before entries close at 12pm (midday) AEDT 1st March 2017.

HOW DO I CHANGE MY BABY'S VIDEO?

Log into the Baby Search site, click on 'My Entries' to see your baby's entry details and video. From here, you can upload a new single video, linked via your Facebook or Instagram accounts, and click 'Enter' to finalise your resubmission. If you'd like to change your baby's video it must be done before entries close at 12pm (midday) AEDT 1st March 2017.

I'VE FORGOTTEN MY USERNAME/PASSWORD?

Your username is the email address you registered with. You can also request a new password to be sent to your email. On the login page, select 'Forgot Password’ and then follow the prompts.


WINNERS

WHEN WILL WINNERS BE ANNOUNCED?

A shortlist of winners will be announced at 12pm (midday) AEDT on 20th March 2017 and the final winning entries of the competition will be announced shortly after at 12pm (midday) AEDT on 22nd March 2017. Join our Facebook page for regular updates and Baby Search news: http://www.facebook.com/bondsbumpsandbaby

WHAT ARE THE PRIZE CATEGORIES?

    • Bonds Wonderbub of the Year: 1 x boy or girl winner chosen by Bonds

  • Bonds' Choice:
    1. 1 boy x winner entry for 0 – 6 months chosen by Bonds
    2. 1 girl x winner entry for 0 – 6 months chosen by Bonds
    3. 1 boy entry for 7 - 18 months will be chosen by Bonds
    4. 1 girl entry for 7 – 18 months will be chosen by Bonds
    5. 1 boy entry for 19 - 3 years months chosen by Bonds
    6. 1 girl entry for 19 – 3 years months chosen by Bonds
    7. 1 multi birth entry for 0 – 6 months chosen by Bonds
    8. 1 multi birth entry for 7 – 18 months chosen by Bonds
    9. 1 multi birth entry for 19 – 3 years chosen by Bonds
  • People’s Choice:
    1. 1 x boy or girl winner 0 - 6 months voted by the public
    2. 1 x boy or girl winner 7 – 18 months voted by the public
    3. 1 x boy or girl winner 19 months – 3 years voted by the public
    • Video Bub: 1 x boy or girl winner chosen by Bonds

HOW ARE THE WINNERS SELECTED?

The three categories: Wonderbub of the Year, Bonds' Choice and Video Bub will be decided by a panel of Bonds' judges. One category: People's Choice is voted by the public, the entries with the most votes will win their age category.

HOW IS THE BONDS WONDERBUB OF THE YEAR SELECTED?

The Bonds panel of judges will select the Bonds 2017 Wonderbub of the Year from the selected shortlist.

WHAT DOES MY BABY WIN?

  • The Bonds Wonderbub of the Year winner will receive:
  1. The chance to star in a future Bonds TV or billboard campaign for 2017.
  2. A Bonds Baby Product Pack retailing at AUD$600 RRP.
  3. Return economy flights from the nearest capital city to Sydney or Melbourne and one night's accommodation for the child and their parent or legal guardian (only for winners that do not live in Sydney or Melbourne).
  4. A professional photo shoot to be held in Sydney or Melbourne on a date to be nominated by Bonds in April or May 2017.
  • Each winner of the Bond's Choice and People's Choice categories will receive:
  1. The chance to feature in the next Bonds Baby campaign for 2017.
  2. A Bonds Baby Product Pack retailing at AUD$300 RRP.
  3. Return economy flights from the nearest capital city to Sydney or Melbourne and one night's accommodation for the child and their parent or legal guardian (only for winners that do not live in Sydney or Melbourne).
  4. A professional photo shoot to be held in Sydney or Melbourne on a date to be nominated by Bonds in April or May 2017.
  • The winner of the Video category will receive:
  1. The chance to feature in the next Bonds Baby campaign for 2017.
  2. Return economy flights from the nearest capital city to Sydney or Melbourne and one night's accommodation for the child and their parent or legal guardian (only for winners that do not live in Sydney or Melbourne).
  3. A professional photo shoot to be held in Sydney or Melbourne on a date to be nominated by Bonds in April or May 2017.
  4. 1 year's supply of Huggies, worth over $1,000.

CAN MY BUB WIN MORE THAN ONE PRIZE?

Yes, they can. Your baby's entry is eligible to win more than one category. For example, they may win a People’s Choice prize as well as our Video category. Find out more via our Prizes page.

WHAT IS THE DAILY PRIZE WINNER?

We will be selecting a daily winner from the Baby Search entries and announcing them on Facebook. We will announce the daily winner on the Bonds Bumps & Baby Facebook page at 10am AEDT every day from the 16th February until the 2nd March 2017. Each will win a Huggies prize pack, worth $145.

HOW DO I WIN A PERSONALISED ZIPPY?

Simply be one of the first 1,000 entrants into this year's Bonds Baby Search and you'll receive your own personalised Zippy (up to size 3) absolutely free. Enter your bub as soon as Bonds Baby Search opens at 12pm (AEDT) Wednesday 15th February 2017, then wait and see if you’re one of our first lucky recipients. All winners will be notified by email within two days of being selected. Full terms & conditions available here.

I HAVEN'T RECEIVED MY FREE PERSONALISED ZIPPY. HELP!

If you received an email to let you won a free personalised Zippy, submitted the online form via the email link by 22nd February 2017 and after five weeks haven't received your Zippy, please contact Customer Service on 1800 806 906 (between 8:00AM - 5:30PM AEDT Monday - Friday) or email BondsBabySearch@pacbrands.com.au.

MY PERSONALISED ZIPPY IS FAULTY / DOESN'T FIT / HAS THE WRONG NAME, ETC.

Please contact us on 1800 806 906 (between 8:00AM - 5:30PM AEDT Monday - Friday) or email BondsBabySearch@pacbrands.com.au.

I WAS 1 OF THE FIRST 1,000 ENTRANTS & I ENTERED THE MULTI-BIRTH CATEGORY. WILL EACH ENTERED CHILD RECEIVE A FREE PERSONALISED ZIPPY?

Yes, however you will need to complete the online form multiple times via the link in the email we sent you to let you know you won. All information will be checked against our record of qualifying entrants.

I ACCIDENTALLY COMPLETED THE PERSONALISED ZIPPY ONLINE FORM INCORRECTLY. WHAT CAN I DO?

Please notify us via BondsBabySearch@pacbrands.com.au and complete the online form again using the same link provided in the email we sent you to advise you that you won.


TECHNICAL

I'M HAVING ISSUES WITH MY INTERNET BROWSER. CAN YOU HELP?

Check the browser that you are using as our website can sometimes experience issues with Internet Explorer, particularly if you are running an old version. We recommend using Google Chrome or Mozilla Firefox, which are free to download.

If you are still having issues please feel free to call us on 1800 806 906 (between 8:00AM - 5:30PM AEDT Monday - Friday) or email BondsBabySearch@pacbrands.com.au.


 

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