Frequently Asked Questions

Babysearch Frequently Asked Questions
Babysearch Frequently Asked Questions
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Categories

  • Entering your baby
  • Entering your Wonderbump
  • Entering your Fur Baby
  • Changing an entry
  • Winners & prizes
  • Westfield Baby Search activations
  • Technical issues

Entering Your Baby…

How old can my baby be?

Babies must be aged 4 years or under, or born on or after 6th March 2016 to be eligible to enter.
Check your baby's age category by entering their date of birth here

Where did your age categories go?

As of 2019’s Baby Search, we have removed voting and age categories. There will be a new daily winner chosen at random, and an overall winner selected by us.

Does my baby need to wear Bonds to enter?

No, they don’t. You can enter your baby wearing any appropriate clothing you like, at least a nappy.

Can I enter my twins, triplets (multiple births) together or separately?

Both are acceptable. If you enter them as a multiple birth and they are selected as a winner, the prize will account as one winner only (as this is one entry).

How recent does my bub’s photo need to be?

We like to see what your baby looks like now, so the more recent the photo the better.

Why can’t I enter via Facebook?

Unfortunately we are unable to accept entries via facebook, however you can enter through our website at www.bonds.com.au/babysearch.

I’m having issues seeing my Instagram feed when uploading?

Unfortunately we are unable to access your full Instagram feed, however good news is you can still enter by uploading an image through our website at www.bonds.com.au/babysearch.

I am having trouble uploading a photo of my baby. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features your baby on their own (no other people or babies, unless it’s a twin or triplet sibling).
  • The baby in the image must be a human baby (cats and dogs can be entered separately into the Fur Baby Search!)
  • It is a single photograph of your baby, not a collage/montage.
  • The baby must be your own, or a baby under your guardianship.
  • The photo is of the baby you are entering into the competition.
  • Your baby must be suitably clothed e.g. a nappy at minimum.
  • There are no filters applied to the photo.

If you're still experiencing issues, please contact our Customer Service team.

How long does it take to approve entrants?

Please allow up to 48 hours to receive an email confirmation that your entry has been either approved or declined. This is a manual process and our team works as fast as they can to thoroughly review each entry. Your patience is appreciated.

I didn’t receive my entry confirmation email or Bonds discount code. What can I do?

Please allow up to 48 hours to receive your entry confirmation email and Bonds discount code.

I’m having trouble using my discount code / forwarding it to a friend. Help!

Your discount code has a maximum of two uses. If it has been used more than twice it will no longer work. If this isn’t the case and you’re still experiencing problems sharing it with a friend, please contact Customer Service.

My baby's entry has been declined. Why?

To make the competition fair, we have a set of terms and conditions that all entrants must adhere to. If this criteria isn't met, your baby's entry will be declined and you may be given another opportunity to enter, within the entry period only. An entry may be declined due to one or more of the following reasons:

  • It does not meet the age criteria.
  • It is a multiple entry of the same child.
  • It depicts multiple children that aren’t twins, triplets (e.g. multiple birth).
  • The entrant does not meet the entry criteria (e.g. not a human baby, etc.) Cats and dogs must be entered separately from children.
  • The image supplied is deemed to be unsuitable for publication in the context of this competition.
  • The entry is of a previous winner or entrant who was previously shortlisted in a Bonds Baby Search.
I want to tell a friend about Baby Search and share the details. How can I do this?

Awesome! Thanks for passing on the word about Baby Search. To share the competition with your friends, simply click the ‘Share with a friend’ button located on the Baby Search homepage.

Why did I miss the cut-off for entry submission?

The start and finish times for Baby Search are all in AEDT (Australian Eastern Daylight Time). Please be mindful of this if you live in an area, e.g. Western Australia, South Australian, Northern Territory, and Queensland, that has a different time zone.

Does my baby need to be an Australian resident to enter the competition?

Yes, your baby must be an Australian resident in order for you to enter them into Baby Search.

Entering your Wonderbump…

How many weeks pregnant do I need to be to enter my bump?

Bumps 12 weeks and onwards are eligible. Calculate eligibility. Enter due date here

Why do I need to be 12 weeks?

Mummas-to-be that are 12 weeks pregnant are at the stage where they can confidently reveal their pregnancy to the world. We want to make sure that our Wonderbumps entrants have a positive Babysearch 2020 experience with us.

Do I need to wear Bonds to enter?

No, you don’t. You can enter your bump wearing any appropriate clothing you like.

How recent does my bump photo need to be?

We like to see what your beautiful bump looks like now, so the more recent the photo the better.

Why can’t I enter via Facebook?

Unfortunately we are unable to accept entries via facebook, however you can enter through our website at www.bonds.com.au/babysearch.

I’m having issues seeing my Instagram feed when uploading?

Unfortunately we are unable to access your full Instagram feed, however good news is you can still enter by uploading an image through our website at www.bonds.com.au/babysearch.

I am having trouble uploading a photo of my bump. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features you and your bump on your own (no other people in the photo).
  • It is a single photograph of your bump, not a collage/montage.
  • The bump must be your own.
  • The photo is of the bump you are entering into the competition.
  • You must be suitably clothed.

If you're still experiencing issues, please contact our Customer Service team.

How long does it take to approve entrants?

Please allow up to 48 hours to receive an email confirmation that your entry has been either approved or declined. This is a manual process and our team works as fast as they can to thoroughly review each entry. Your patience is appreciated.

I didn’t receive my entry confirmation email or Bonds discount code. What can I do?

Please allow up to 48 hours to receive your entry confirmation email and Bonds discount code.

I’m having trouble using my discount code / forwarding it to a friend. Help!

Your discount code has a maximum of two uses. If it has been used more than twice it will no longer work. If this isn’t the case and you’re still experiencing problems sharing it with a friend, please contact Customer Service.

My WonderBump entry has been declined. Why?

To make the competition fair, we have a set of terms and conditions that all entrants must adhere to. If this criteria isn't met, your WonderBump entry will be declined and you may be given another opportunity to enter, within the entry period only. An entry may be declined due to one or more of the following reasons:

  • It does not meet the eligibility criteria.
  • It is a multiple entry of the same bump.
  • The image supplied is deemed to be unsuitable for publication in the context of this competition.
I want to tell a friend about Baby Search and share the details. How can I do this?

Awesome! Thanks for passing on the word about Baby Search. To share the competition with your friends, simply click the ‘Share with a friend’ button located on the Baby Search homepage.

Why did I miss the cut-off for entry submission?

The start and finish times for Baby Search are all in AEDT (Australian Eastern Daylight Time). Please be mindful of this if you live in an area, e.g. Western Australia, South Australian, Northern Territory, and Queensland, that has a different time zone.

Do I need to be an Australian resident to enter?

Yes, you must be an Australian resident to enter into the WonderBump Search.

Entering your Fur Baby…

What type of fur baby can I enter?

Cat and dogs only are eligible to enter this year’s Bonds Fur Baby Search.

Why can’t I enter my pet bird/rabbit/fish, etc.?

Almost two in five Australian households have dogs (38%) while nearly three in ten households have cats (29%). Dogs remain Australia’s most popular pets with cats being the second most common type of household pet. Introducing the Fur Baby competition and being inclusive to those who may not have a bub, we are allowing the two most common Australian household pets into the Fur Baby competition.

Can I enter my baby and my pet?

Of course! However, they must be entered individually as there are separate prize pools for babies and pets.

Why can’t I enter via Facebook?

Unfortunately we are unable to accept entries via facebook, however you can enter through our website at www.bonds.com.au/babysearch.

I’m having issues seeing my Instagram feed when uploading?

Unfortunately we are unable to access your full Instagram feed, however good news is you can still enter by uploading an image through our website at www.bonds.com.au/babysearch.

I am having trouble uploading a photo of my pet. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features your cat or dog on their own (no other people or babies). Children must be entered separately from pets.
  • It is a single photograph of your pet, not a collage/montage.
  • The fur baby must be your own, or a fur baby under your guardianship.
  • The photo is of the cat or dog you are entering into the competition.

If you're still experiencing issues, please contact our Customer Service team.

Can my fur baby be dressed up?

Your fur baby can definitely be dressed up so long as we can see your pets full face.

How long does it take to approve entrants?

Please allow up to 48 hours to receive an email confirmation that your entry has been either approved or declined. This is a manual process and our team works as fast as they can to thoroughly review each entry. Your patience is appreciated.

I didn’t receive my entry confirmation email or Bonds discount code. What can I do?

Please allow up to 48 hours to receive your entry confirmation email and Bonds discount code.

I’m having trouble using my discount code / forwarding it to a friend. Help!

Your discount code has a maximum of two uses. If it has been used more than twice it will no longer work. If this isn’t the case and you’re still experiencing problems sharing it with a friend, please contact Customer Service.

My fur babies entry has been declined. Why?

To make the competition fair, we have a set of terms and conditions that all fur baby entrants must adhere to. If these criteria aren’t met, your fur babies entry will be declined, and you may be given another opportunity to enter within the entry period only. An entry may be declined due to one or more of the following reasons:

  • It is of a pet other than a cat or dog.
  • It is a multiple entry of the same pet.
  • It depicts multiple pets.
  • The entrant does not meet the entry criteria (e.g. it features other people or children).
  • The image supplied is deemed to be unsuitable for publication in the context of this competition.
I want to tell a friend about Baby Search and share the details. How can I do this?

Awesome! Thanks for passing on the word about Baby Search. To share the competition with your friends, simply click the ‘Share with a friend’ button located on the Baby Search homepage.

Does my pet need to reside in Australia to enter the competition?

Yes, the registered owner of the pet needs to be an Australia resident in order to enter them into Fur Baby Search.

Changing an entry…

How can I remove my entry from the competition?

To remove your baby or fur baby entry from the competition log onto the Baby Search site and click on 'My Entries' to see your entry details and image. Click 'Remove Entry' to remove it from the competition.

How do I change my entry details?

Log into the Baby Search site, click on 'My Entries' to see your entry details and image. Then click 'Edit Details' to make any changes.

How do I change my entry photo?

Log into the Baby Search site, click on ‘My Entries’ to see your entry details and image. From there, you can upload a new single image and click ‘Enter’ to finalise your resubmission. If you'd like to change your baby's photo it must be done before entries close on 26/02/2020 12:00 pm AEDT.

I've forgotten my username/password. Help!

Your username is the email address you registered with. You can also request a new password to be sent to your email. On the login page, select 'Forgot Password’ and then follow the prompts.

My ex partner/spouse has entered my bub/fur baby in the competition without my consent. Help!

Please provide us with your bub/fur bubs entry and your proof of guardianship. Once we have received official guardianship documentation, we will contact your ex partner/spouse and advise them that we will be removing the entry of your bub.

Winners & prizes…

How are the winners decided?

Daily Prize Winners (baby, bump and pet) There will be a new winner each day from 6th – 26th Feb 2020. These winners are chosen at random and will be announced via the Bonds website at approximately 5pm the following day (from 7th Feb – 27th Feb 2020). Make sure to check back each day to see if your baby, bump or fur baby is a winner!
Overall Winners (baby, bump and fur baby) There will be three overall winners chosen for each category (baby, bump and fur baby) by our Bonds team on 3rd March at 4pm.

What do the daily baby winners receive?

There are 20 Sheridan vouchers to be won each valued at $500, which will be announced each day during the competition.

What do the overall baby winner receive?

The Baby Search 2020 winner will receive a brand new Nissan X-Trail ST-L SUV car, valued at $41,000 drive away. The overall baby winner will also get the chance to feature in a Bonds photo shoot to be filmed in either Sydney or Melbourne during 2020.

What do the daily WonderBump winners receive?

There are 20 Youfoodz vouchers to be won each valued at $500, which will be announced each day during the competition.

What does the overall WonderBump winner receive?

The WonderBump winner will receive a year’s worth of Youfoodz meals valued at $5000 and Baby Bee Rover Pram valued at $799. The overall WonderBump winner will also get the chance to feature in a Bonds photo shoot to be filmed in either Sydney or Melbourne during 2020.

What do the daily Fur Baby winners receive?

There are 20 Petbarn gift cards to be won each valued at $200, which will be announced each day during the competition.

What does the overall Fur Baby winner receive?

The Fur Baby winner will receive a Year’s supply of dog or cat food in the form of a voucher entitling the holder to receive regular deliveries of the selected food throughout a year.

For a dog winner – Providore brand dog food including based on an average mid-sized dog (15kg) and the recommended feeding guide, 28 bags of 2.5kf Providore dog food valued at $3,189.82 OR For a cat winner – Hills Science dry cat food and Tiki Cat wet cat food including based on an average mid-sized house cat (3.8kg) and the recommended feeding guide, 8 bags of 4kg Hills Science cat food at $495.92 and 20 boxes of (12 x 85g pouches) Tiki Cat wet food at $263.88.

The overall Fur Baby winner will also get the chance to feature in a Bonds photo shoot to be filmed in either Sydney or Melbourne during 2020.

Why did you remove voting and the People’s Choice categories?

To make the competition as fair and fun as possible, we decided to drop the voting component which means we also removed the People’s Choice and age categories. That means, any bub, bump or fur baby can win any day at random!

Westfield Baby Search activations…

What are the Westfield Baby Search activations?

Bonds will be activating pop-ups at selected Westfield locations where you will be able to get your child’s photo taken and enter the competition. They are occurring on Saturday 15th February – Sunday 16th February between 10am – 3pm across the following 15x Westfield centres;

Westfield – ACT;

  • Belconnen

Westfield – New South Wales;

  • Burwood
  • Chatswood
  • Eastgardens
  • Miranda
  • Parramatta
  • Penrith
  • Tuggerah
  • Warringah

Westfield – Queensland;

  • Coomera
  • North Lakes

Westfield – Victoria;

  • Airport West
  • Fountain Gate
  • Plenty Valley
  • Southland

Technical Issues…

I'm having issues with my internet browser. Can you help?

Check the browser that you are using as our website can sometimes experience issues with Internet Explorer, particularly if you are running an old version. We recommend using Google Chrome or Mozilla Firefox, which are free to download.

If you are still experiencing issues, please contact Customer Service.

I am having trouble uploading a photo of my baby. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features your baby on their own (no other people or babies, unless it’s a twin or triplet sibling).
  • The baby in the image must be a human baby (cats and dogs can be entered separately!)
  • It is a single photograph of your baby, not a collage/montage.
  • The baby must be your own, or a baby under your guardianship.
  • The photo is of the baby you are entering into the competition.
  • Your baby must be suitably clothed e.g. a nappy at minimum.
  • There are no filters applied to the photo.

If you are still experiencing issues, please contact Customer Service.

I am having trouble uploading a photo of my WonderBump. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features you and your bump on your own (no other people in the photo).
  • It is a single photograph of your bump, not a collage/montage.
  • The bump must be your own.
  • The photo is of the bump you are entering into the competition.
  • You must be suitably clothed.

If you are still experiencing issues, please contact Customer Service.

I am having trouble uploading a photo of my pet. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features your cat or dog on their own (no other people or babies). Children must be entered separately from pets.
  • It is a single photograph of your pet, not a collage/montage.
  • The fur baby must be your own, or a fur baby under your guardianship.
  • The photo is of the cat or dog you are entering into the competition.

If you are still experiencing issues, please contact Customer Service.

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