FAQ

Frequently
Asked Questions

Frequently Asked Questions

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Categories

  • Entering Your Baby
  • Entering Your Fur Baby
  • Changing An Entry
  • Winners & Prizes
  • Store Baby Search
  • Technical Issues

Entering Your Baby…

How old can my baby be?

Babies must be aged 4 years or under, as at 06/03/2019 to be eligible to enter. Check if your baby is eligible by entering their date of birth here:

Age Today
Entry Age
Entry Age is the age your baby will be on 6/03/2019. The age of your baby on this date determines their eligibility and category.
Where did your age categories go?

We have removed voting and age categories for this year’s Baby Search. There will be a new winner each day, chosen at random, and an overall winner selected by us.

Does my baby need to wear Bonds to enter?

No, they don’t. You can enter your baby wearing any appropriate clothing you like, at least a nappy.

Can I enter my twins, triplets (multiple births) together or separately?

Both are acceptable. If you enter them as a multiple birth and they are selected as a winner, the prize will take into account multiple winners.

How recent does my bub’s photo need to be?

We like to see what your baby looks like now, so the more recent the photo the better.

I am having trouble uploading a photo of my baby. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features your baby on their own (no other people or babies, unless it’s a twin or triplet sibling).
  • The baby in the image must be a human baby (cats and dogs can be entered separately into the Fur Baby Search!)
  • It is a single photograph of your baby, not a collage/montage.
  • The baby must be your own, or a baby under your guardianship.
  • The photo is of the baby you are entering into the competition.
  • Your baby must be suitably clothed e.g. a nappy at minimum.

If you're still experiencing issues, please contact our Customer Service team.

How long does it take to approve entrants?

Please allow up to 48 hours to receive an email confirmation that your entry has been either approved or declined. This is a manual process and our team works as fast as they can to thoroughly review each entry. Your patience is appreciated.

I didn’t receive my entry confirmation email or Bonds discount code. What can I do?

Please allow up to 48 hours to receive your entry confirmation email and Bonds discount code.

I’m having trouble using my discount code / forwarding it to a friend. Help!

Your discount code has a maximum of two uses. If it has been used more than twice it will no longer work. If this isn’t the case and you’re still experiencing problems sharing it with a friend, please contact Customer Service.

My baby's entry has been declined. Why?

To make the competition fair, we have a set of terms and conditions that all entrants must adhere to. If this criteria isn't met, your baby's entry will be declined and you may be given another opportunity to enter, within the entry period only. An entry may be declined due to one or more of the following reasons:

  • It does not meet the age criteria.
  • It is a multiple entry of the same child.
  • It depicts multiple children that aren’t twins, triplets (e.g. multiple birth).
  • The entrant does not meet the entry criteria (e.g. not a human baby, etc.) Cats and dogs must be entered separately from children.
  • The image supplied is deemed to be unsuitable for publication in the context of this competition.
  • The entry is of a previous winner of Bonds Baby Search.
How can I nominate a bub?

With your friend or family member's permission, click the 'Nominate’ button located on the Baby Search homepage. Log into your Bonds & Me account or sign up if you’re not a member. Then follow the prompts, including entering the recipient’s email address, to nominate a friend who you think might be interested in entering their baby. An automated email will be sent to them on your behalf. Please note: The recipient’s email addresses will not be added to our Bonds & Me mailing list unless they have been signed up to receive emails.

Why did I miss the cut-off for entry submission?

The start and finish times for Baby Search are all in AEDT (Australian Eastern Daylight Time). Please be mindful of this if you live in an area, e.g. Western Australia, South Australian, Northern Territory, and Queensland, that has a different time zone.

Entering Your Fur Baby…

What type of pet(s) can I enter?

Cat and dogs only are eligible to enter this year’s Fur Baby Search.

Why can’t I enter my pet bird/rabbit/fish, etc.?

While we’d love to open the competition up to pets of all kind, at this stage we’re only accepting entries for cats and dogs.

Can I enter my baby and my fur baby?

Of course! However, they must be entered individually as there are separate prize pools for babies and fur babies.

I am having trouble uploading a photo of my fur baby. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features your cat or dog on their own (no other people or babies). Children must be entered separately from pets.
  • It is a single photograph of your pet, not a collage/montage.
  • The pet must be your own, or a pet under your guardianship.
  • The photo is of the cat or dog you are entering into the competition.

If you're still experiencing issues, please contact our Customer Service team.

How long does it take to approve entrants?

Please allow up to 48 hours to receive an email confirmation that your entry has been either approved or declined. This is a manual process and our team works as fast as they can to thoroughly review each entry. Your patience is appreciated.

I didn’t receive my entry confirmation email or Bonds discount code. What can I do?

Please allow up to 48 hours to receive your entry confirmation email and Bonds discount code.

I’m having trouble using my discount code / forwarding it to a friend. Help!

Your discount code has a maximum of two uses. If it has been used more than twice it will no longer work. If this isn’t the case and you’re still experiencing problems sharing it with a friend, please contact Customer Service.

My fur babies entry has been declined. Why?

To make the competition fair, we have a set of terms and conditions that all fur baby entrants must adhere to. If these criteria aren’t met, your fur babies entry will be declined, and you may be given another opportunity to enter within the entry period only. An entry may be declined due to one or more of the following reasons:

  • It is of a pet other than a cat or dog.
  • It is a multiple entry of the same pet.
  • It depicts multiple pets.
  • The entrant does not meet the entry criteria (e.g. it features other people or children).
  • The image supplied is deemed to be unsuitable for publication in the context of this competition.
How can I nominate a pet?

With your friend or family member's permission, click the 'Nominate’ button located on the Baby Search homepage. Log into your Bonds & Me account or sign up if you’re not a member. Then follow the prompts, including entering the recipient’s email address, to nominate a friend who you think might be interested in entering their cat or dog. An automated email will be sent to them on your behalf. Please note: The recipient’s email addresses will not be added to our Bonds & Me mailing list unless they have been signed up to receive emails.

Changing An Entry…

How can I remove my baby/fur baby from the competition?

To remove your baby or fur baby's entry from the competition, log onto the Baby Search site and click on 'My Entries' to see your entry details and image. Click 'Remove Entry' to remove it from the competition.

How do I change my baby’s/fur baby's details?

Log into the Baby Search site, click on 'My Entries' to see your entry details and image. Then click 'Edit Details' to make any changes. Any new photo submissions will be subject to our moderating process. Please allow up to 48 hours to receive an email confirmation that your photo has either been approved or declined.

How do I change my baby's/fur baby's photo?

Log into the Baby Search site, click on ‘My Entries’ to see your entry details and image. From there, you can upload a new single image and click ‘Enter’ to finalise your resubmission. If you'd like to change your baby's photo it must be done before entries close on 28/02/2019 12:00 pm AEDT. Any new photo submissions will be subject to our moderating process. Please allow up to 48 hours to receive an email confirmation that your photo has either been approved or declined.

I've forgotten my username/password. Help!

Your username is the email address you registered with. You can also request a new password to be sent to your email. On the login page, select 'Forgot Password’ and then follow the prompts.

Winners & Prizes…

How are the winners decided?

Daily Prize Winners (baby and fur baby) There will be a new winner each day from 7th – 28th February 2019. These winners are chosen at random and will be announced via the Baby Search website and social media at approximately 5pm the following day (from 8th Feb – 28th Feb 2019). Make sure to check back each day to see if your baby or fur baby is a winner!
Overall Winners (baby, fur baby and store) There will be three overall winners chosen by our Bonds team: 2 x overall Wonderbubs and 1 x overall fur baby winner.

What do the daily baby winners receive?

There are 21 different daily prizes to be won each valued between $250 - $1,800 which will be announced each day during the competition. All winners will also get the chance to feature in a Bonds campaign video to be filmed in either Sydney or Melbourne during 2019.

What do the overall baby Wonderbub winners receive?

The Wonderbub and Store Wonderbub will each receive a family holiday to the value of $4,400, in the form of a $1,400 voucher for Village Roadshow to use at Seaworld resort, a $2,000 voucher from Flight Centre and a $1,000 pre-paid Visa card. The overall Wonderbubs will also get the chance to feature in a Bonds campaign video to be filmed in either Sydney or Melbourne during 2019.

What do the daily fur baby winners receive?

Each daily pet winner will receive a bag of pet food from Meals for Mutts (if their pet is a dog) or Whiskas (if their pet is a cat) up to the value of $100 (depending on the size of the pet).

What do the overall fur baby winners receive?

A 12-month supply of pet food.

Why did you remove voting and the People’s Choice categories?

To make the competition as fair and fun as possible, we decided to drop the voting component which means we also removed the People’s Choice and age categories. That means, any bub or fur baby can win any day at random!

Store Baby Search…

What is the Store Baby Search and how does it differ from the online competition?

Everyone who enters their baby in one of our stores will automatically go into our regular online competition. This means they will be eligible to be chosen at random as a daily prize winner and will also be in the running to be selected as an overall store winner, alongside other store entered bubs.

How do I enter via store?

Simply ask one of our staff who will be on hand to assist you to enter your baby via your mobile phone.

What does the overall store winner receive?

Our Wonderbub and Store Wonderbub will each receive a family holiday to the value of $4,400, in the form of a $1,400 voucher for Village Roadshow to use at Seaworld resort, a $2,000 voucher from Flight Centre and a $1,000 pre-paid Visa card. The overall Wonderbubs will also get the chance to feature in a Bonds campaign video to be filmed in either Sydney or Melbourne during 2019.

Technical Issues…

I'm having issues with my internet browser. Can you help?

Check the browser that you are using as our website can sometimes experience issues with Internet Explorer, particularly if you are running an old version. We recommend using Google Chrome or Mozilla Firefox, which are free to download.

If you are still experiencing issues, please contact Customer Service.

I am having trouble uploading a photo of my baby. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • Minimum photo dimensions are 800 x 800 pixels.
  • It features your baby on their own (no other people or babies, unless it’s a twin or triplet sibling).
  • The baby in the image must be a human baby (cats and dogs can be entered separately into the fur baby search!)
  • It is a single photograph of your baby, not a collage/montage.
  • The baby must be your own, or a baby under your guardianship.
  • The photo is of the baby you are entering into the competition.
  • Your baby must be suitably clothed e.g. a nappy at minimum.

If you are still experiencing issues, please contact Customer Service.

I am having trouble uploading a photo of my fur baby. Help!

Make sure your photo meets the following criteria to enter the competition:

  • Photo file types accepted are: jpeg, gif or png.
  • The photo size needs to be under 5MB.
  • It features your cat or dog on their own (no other people or babies). Children must be entered separately from pets.
  • It is a single photograph of your pet, not a collage/montage.
  • The pet must be your own, or a pet under your guardianship.
  • The photo is of the cat or dog you are entering into the competition.

If you are still experiencing issues, please contact Customer Service.

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