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Baby Search 2013 // FAQs

By The Bonds Team
BONDS-Blogheader   Please see below to find answers to Frequently Asked Questions surrounding the Bonds Baby Search 2013! CONTACT US We’ve posted responses to common questions in the FAQ section below. If you’re having issues entering your baby, or have any questions, please see if you can find an answer below. If you cannot find what you need, contact our customer service team and we’d be more than happy to help.   FREQUENTLY ASKED QUESTIONS   Q: I’M GETTING AN ERROR MESSAGE “AGE CATEGORY FIELD IS REQUIRED” WHEN ENTERING? A: Please check the browser that you are using as our site can sometimes have issues with Internet Explorer, particularly if you are running an old version. We recommend using Google Chrome or Mozilla Firefox which are free to download. As we have just upgraded our site, your internet may also be directing you back to an old version of the site as this information stores in your history... Please clear out your browsing history by selecting Ctrl and F5 together   Q: MY PHOTO LOADED SIDEWAYS. HOW DO I FIX IT? A: Remove the sideways image entry by selecting the button that says "REMOVE YOUR BABY FROM BABY SEARCH" and upload a new one. If you’re trying to enter on a phone or tablet, make sure that the device is horizontal when you take the photo. If you’re entering from a computer, try saving the image on its side so it flips to portrait when it uploads. You can manipulate and save the image to your desktop before uploading by using this free tool http://webresizer.com.   Q: HOW LONG WILL IT TAKE FOR MY BABY’S IMAGE TO APPEAR IN THE GALLERY? A: Entries may take up to 30 minutes to upload onto the site. Please be patient and refresh your browser every time you return to check.   Q: MY BABY’S IMAGE APPEARS MULTIPLE TIMES IN THE GALLERY. HOW DO I DELETE THE EXTRA IMAGES? A: If you have entered your baby into their age category and the Wondersuit category using the same image, then it will appear twice in the gallery. If the multiple entries are a mistake, then you can simply log in to your account page, select the entry you would like to remove and select "REMOVE YOUR BABY FROM BABY SEARCH” and then select DELETE. This will remove the entry instantly and you can then refresh your browser to confirm it has been removed correctly.   Q: I’VE CHANGED MY MIND ABOUT THE PHOTO I SUBMITTED. CAN I ENTER ANOTHER ONE? A: Sure can, you will need to remove your entry and re-enter. Simply log in to your account page, select the entry you would like to remove and select "REMOVE YOUR BABY FROM BABY SEARCH” and then select DELETE. This will remove the entry instantly and you can then refresh your browser to confirm it has been removed correctly.   Q: HOW CAN I REMOVE MY BABY IF I DECIDE I DON’T WANT THEM IN THE COMPETITION? A: To remove your baby from the competition, simply log in to your account page, select the entry you would like to remove and select "REMOVE YOUR BABY FROM BABY SEARCH” and then select DELETE. This will remove the entry instantly and you can then refresh your browser to confirm it has been removed correctly.   Q: HOW DO I CHANGE MY ENTRY DETAILS? A: Once you’ve submitted your entry there’s no way to edit your bub’s details or your contact details. If you need to make changes you will have to delete your entry using the “Remove Entry” link and re-enter you bub’s details and photo etc. When you enter we ask you for your email address, make sure this is an address you can access (and double check the details) as we’ll be sending all communications there.   Q: WHAT ARE THE COMPETITION ENTRY AND VOTING DATES? A: Entries open at Tuesday 19th February and close at 4pm AEDT on Monday 4th March. Voting opens on Tuesday 5th March and closes at Midnight on Sunday 24th March.   Q: HOW MANY CATEGORIES ARE THERE? A: The four categories of entry are: 1. Babies aged from newborn to 9 months; 2. Children aged 10 months and above but less than 3 years; and 3. Children aged 3 years to less than 5 years (new category!) 4. Wondersuit category – wearing our Bonds Zip or Classic Wondersuit   Q: HOW DO I ENTER MY BABY IN BABY SEARCH 2013? A: Head to the Bonds Baby Search website (http://babysearch.bonds.com.au), register as an entrant, upload a photograph of your eligible child, fill in the entry form online and submit it to the Bonds Baby Search website.   Q: CAN I ENTER MY BABY IN MORE THAN ONE CATEGORY? A: Yes, you can enter your baby in their age category as well as the Wondersuit category. Your baby must be dressed in a Bonds Zip or Classic Wondersuit to be eligible for the Wondersuit category. By entering your baby into the Wondersuit category, you have also entered your baby into their age category. You do not have to enter them twice.   Q: DOES MY BABY NEED TO BE DRESSED IN BONDS? A: Not at all! We love to see pictures of babies dressed in Bonds but they can be wearing anything you, or they like in their entry photo. The exception to this is the Wondersuit category – your baby must be wearing a Zip or Classic Wondersuit in order to be eligible for this category.   Q: HOW DO I ENTER MY BABY INTO THE WONDERSUIT CATEGORY? A: Make sure that you tick the “Enter the Wonder Bub Category” box during the entry process.   Q: IF I DON’T HAVE MY WONDERSUIT YET CAN I ENTER THE AGE CATEGORY AND THEN ENTER THE WONDERSUIT CATEGORY WHEN IT ARRIVES? A: Yes you can enter the two different categories at different times.   q: WHAT IS THE AGE-RANGE FOR BABY SEARCH? A: The age range for Baby Search is newborn – 4 years old, ie. no older than 4 years and 364 days as at 01/04/13   Q: WHAT IF MY BABY IS BIGGER THAN A SIZE FOUR? A: We know babies come in all shapes and sizes, unfortunately though our Bonds babies range is only available in a size four and smaller. We do plan to launch a kids range in the months to come so be sure to check out bonds.com.au or sign up to our website to be the first to know when it launches.   Q: WHAT DO I DO IF MY BABY’S BIRTHDAY HAPPENS DURING BABY SEARCH AND AFFECTS THE CATEGORY THEY SHOULD BE IN? A: The age of your baby as of 01/04/2013 determines the category that your baby needs to be entered into.   Q: MY BABY IS 8 MONTHS OLD AND HAS BEEN PLACED IN THE 10 – 35 MONTH CATEGORY. CAN I CHANGE THE CATEGORY? A: Your baby has been placed in their age category based on their age as at the 1st of April 2013. Give customer service a call on 1800 054 321.   Q: I HAVE TWINS, DO I SUBMIT THEM AS ONE OR TWO ENTRIES? A: If you have twins, you will need to submit an individual entry for each one.   Q: WHAT KIND OF PHOTO DO WE NEED TO SUBMIT? A: We ask you to submit an untreated/ unfiltered photo in order for your baby’s personality to really shine through! Make sure that your baby is wearing at least a nappy in the photo. Your photo needs to be a JPEG and maximum photo size is 5MB. Photos submitted from a mobile phone are absolutely fine. iPads and Smartphones need to be held at landscape (horizontal) when you take the photo with the button to the rightfor the image to upload correctly. There is a frame before the upload step that tells you to do this. We will not accept photo collages as a valid entry.   Q: HOW MANY PHOTOS DO WE NEED TO SUBMIT? A: We require one photo to be submitted for your entry.   Q: WHAT IF I DON’T RECEIVE THE BONDS VOUCHER? A: Your Bonds voucher will be emailed to you, as well as appear in the Account page section on babysearch.bonds.com.au. If you didn’t receive it to your inbox – please check your junk mail.   Q: HOW DO I USE MY VOUCHER CODE? A: Simply enter your 12 digit code when you are ready to checkout from your order on bonds.com.au. You can only use your code once.   Q: MY 40% DISCOUNT WASN’T APPLIED TO A BUNDLE DEAL? A: Our system works out what the best promo is for you. The 40% off offer cannot be used in conjunction with any other offer.   Q: MY DISCOUNT CODE ISN’T WORKING. WHAT DO I DO? A: Triple check that it’s been entered correctly – best to cut and paste from the email. If it’s still not working, please call our customer service team on 1800 054 321.   Q: I ACCIDENTALLY VOTED FOR THE WRONG BABY, WHAT SHOULD I DO? A: That baby got lucky! You can’t remove a vote but you can go on again and vote again for your baby of choice.   Q: DO FACEBOOK LIKES COUNT AS VOTES? A: No. For your vote to count you need to register and vote for your fave baby at babysearch.bonds.com.au.   Q: HOW MANY WINNERS WILL THERE BE AND WHO CHOOSES THE WINNERS? A: There will 17 winners in total. Bonds will select 4 winners from each age category and 2 winners from the Wondersuit category. In addition, there will be a People’s Choice winner from each of the age categories as chosen by the general public. The People’s Choice winner in each age category will be the entry in the relevant category with the highest number of confirmed votes submitted online at http://babysearch.bonds.com.au/   Q: WHEN WILL THE WINNERS BE ANNOUNCED? A: We’ll announce our shortlist on Thursday 28th March and our winners will be announced on Wednesday 3rd April.   Q: WHAT IS THE PRIZE FOR BABY SEARCH 2013? A: The seventeen winners will each receive the following: The chance to feature in and be part of the Bonds 2013 Baby advertising campaign to be created in April 2013 in Melbourne or Sydney (Shoot Location); A Bonds baby product pack having a retail value of AU $300.00; Return economy flights from their nearest capital city to the Shoot Location, and one night’s accommodation for the child depicted in the selected entry and their parent or legal guardian (only for winners that do not live in the state in which the Shoot Location is located) in order to participate in the Promoter’s 2013 Baby Search photo shoot. Flights and accommodation will be organized by the Promoter with an airline and hotel of the Promoter’s choice. Meals and necessary transfers will be provided for the baby and their parent or legal guardian for the period of time that they are in the Shoot Location for the purposes of the Promoter’s photographic shoot. Travel insurance and transfers from the winner’s point of residence to their point of departure are not included, and any additional costs incurred are the responsibility of the winner; An invitation to participate in the Promoter’s 2013 Baby Search photo shoot to be held in the Shoot Location on a date to be nominated by the Promoter in April 2013 with a photographer chosen by the Promoter; A framed photograph (8x10cm) of the winning baby/child. Further prints may be purchased from the photographer at the photographer’s standard rates.   CONTACT US If your question has not been answered above: PHONE: 1800 054 321 (between 8:00am – 5.30pm AEST Monday - Friday) Email: bondsbabysearch@pacbrands.com.au   The popularity of Baby Search is AMAZING but unfortunately it also means we have a lot of questions to respond to. Please allow extra time for us to reply to your query. Rest assured we will get back to you!

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