FREE SHIPPING & RETURNS AUSTRALIA WIDE

5 Brands, 1 Easy Checkout Free Shipping and Returns Australia Wide*
FREE SHIPPING & RETURNS AUSTRALIA WIDE

FREQUENTLY ASKED QUESTIONS // BONDS BABY SEARCH 2014

By The Bonds Team
FAQ-header-1

HOW LONG WILL IT TAKE FOR MY BABY’S IMAGE TO APPEAR IN THE GALLERY?

Once you hit the enter button you will receive a notification email to the email address you registered with. This email confirms that we have received your entry. To keep the competition fair we will review your entry to ensure it complies with the terms & conditions. You will then receive another email within 24 hours notifying you that your entry is accepted and you can then view your baby in the gallery. Good Luck.

WHAT IF I DON’T RECEIVE THE CONFIRMATION EMAIL OR BONDS VOUCHER?

If you don’t receive either email within 24 hours, contact bondsbabysearch@pacbrands.com.au and provide all your entry details to customer service.

MY BABY ENTRY HAS BEEN APPROVED, BUT I CAN’T SEE IT IN THE GALLERY

Once you receive your confirmation email, please allow 24 hours for it to appear in the gallery. If your baby has still not appeared in the gallery after 48 hours, please contact customer service on bondsbabysearch@pacbrands.com.au and provide all your entry details.

HOW OLD CAN MY BABY BE?

You can only enter you baby if their birthdate is after 1 April 2009. Your baby must be no older than four years and 364 days as of 31st March 2014.

I AM HAVING TROUBLE UPLOADING A PHOTO

Make sure your photo fits the following criteria in order for it to be accepted into the competition:
  • Photo file types accepted are: jpeg, gif or png
  • The photo size is under 5MB
  • It features your baby on their own (no other people or babies)
  • The baby in the image must be a human baby (no pets please)
  • It features one image of your baby, not a collage
  • The photo is of the baby you're entering into the competition
  • The baby must be your own, or a baby under your guardianship
  • Your baby must be suitably clothed e.g a nappy at minimum
  • If your baby is being entered into the Wondersuit category, your baby must be wearing a Bonds Zip or Classic Wondersuit and the Wondersuit logo must be clearly visible in the photo

DOES MY BABY NEED TO WEAR BONDS?

You can enter your baby wearing any appropriate clothing you like. If they are wearing a Bonds Classic or Zip Wondersuit they can be entered into an additional category – The Wondersuit category.

WHAT IS THE WONDERSUIT CATEGORY?

If you want to enter your bub into this category, the photo you upload must feature bub wearing a Bonds Wondersuit (either a Classic or Zip Wondersuit) with the Wondersuit logo clearly showing. When uploading your photo, simply select the Wondersuit category box. All bubs entered into this category will automatically be entered into their age category as well. - See more at: http://www.bonds.com.au/babysearch/page/index/b/faq#sthash.OXK8dEQH.dpuf

WHEN WILL WINNERS BE ANNOUNCED?

A shortlist of winners will be announced on 27th March 2014 and the final 15 winning entries of the competition will be announced on 2nd April 2014. Join our Facebook page for regular updates and Baby Search news: www.facebook.com/bondsbumpsandbaby

HOW MANY BABIES WILL WIN?

There will be 15 winning entries announced on 2nd April 2014
  • 10 Bonds’ Choice Awards:
    • One winner per category (totalling 5 winners)
    • One Multiple Birth Bubs winning entry per category (up to 5 winners)
  • 5 Peoples’ Choice Awards:
    • One winner per category

HOW CAN I REMOVE MY BABY IF I DECIDE I DON’T WANT TO BE IN THE COMPETITION?

To remove your baby’s entry from the competition log into the Baby Search site and click on ‘My Entries’ to see your baby’s entry details and image. Click ‘Remove Entry’ to remove it from the competition.

HOW DO I CHANGE MY BABY’S DETAILS

Log into the Baby Search site, click on ‘My Entries’ to see your baby’s entry details and image. Then click ‘Edit Details’ to make changes.

HOW DO I CHANGE MY BABY’S PHOTO?

Log into the Baby Search site, click on ‘My Entries’ to see your baby’s entry details and image. From here, you can upload a new image the same way you entered the first one and click ‘Enter’ to finalise your resubmission.

MY BABY HAS BEEN DECLINED ENTRY. WHY?

To make the competition fair, we have a set of terms & conditions. Your baby would have been declined entry due to not meeting the criteria set out in the terms & conditions of the competition. This could be any one or more of the following reasons:
  • Does not meet the age criteria
  • It is a multiple entry of the same child
  • Depicts multiple children but does not qualify under the Multiple Birth Bubs
  • The entrant does not meet the entry criteria (e.g. is a dog or the like)
  • The image supplied is deemed to be unsuitable for publication in the context of this competition
  • Is a previous winner or previously shortlisted for the nominated age category
View the full Terms & Conditions.

HOW ARE THE WINNERS SELECTED?

There will be 10 Bonds’ Choice Awards decided by the Bonds judges, and 5 Peoples' Choice Awards as voted by the public. We’re especially looking for babies and toddlers with lots of character. Whether they're cheeky, charming or cheerful we love to see a picture that brings out their personality. In the Bonds’ Choice Awards, there is:
  • One winner per category (totalling 5 winners)
  • One Multiple Birth Bubs winner per category (up to 5 winners)
There are also 5 Peoples’ Choice Awards, as voted by the public, with a result of one winner per category (totalling 5 winners).

I'VE FORGOTTEN MY USERNAME/PASSWORD?

Your username is the email address you registered with. You can also request a new password to be sent to your email. On the login page, select ‘Forgot Password’ and then follow the prompts.

I AM HAVING ISSUES WITH MY INTERNET BROWSER?

Check the browser that you are using as our site can sometimes have issues with Internet Explorer, particularly if you are running an old version. We recommend using Google Chrome or Mozilla Firefox which are free to download. If you are still having issues please feel free to call us on 1800 054 321.

HOW RECENT DOES MY PICTURE NEED TO BE?

We like to see what your baby looks like now, so the more recent the photo the better. We may request further images of your baby should you make the shortlist. See the terms & conditions for more info.

CAN I USE A PROFESSIONAL PHOTO FOR MY ENTRY?

Professional photos will be accepted providing the image has been personally shot by you and/or you own the copyright of the professional photograph uploaded. There are no advantages of using a professional photo as all entries will be judged based on the baby depicted, not the quality of the photo.

CAN I USE A FILTER ON MY PHOTO?

While we accept filters on photos, certain filter treatments can distort the clarity and visibility of the subject. Without seeing a clear vision of your little one, we won't be able to judge accurately. If you're using a filter, make sure your baby's face is clear enough for our judges and the public to see and vote fairly. - See more at: http://www.bonds.com.au/babysearch

Your Recently Viewed Items

    Join Bonds & Me

    Want $$$ off your orders? Sign up to Bonds & Me for 20% off full priced items

    Check your estimated delivery time

    Please enter an Australian postcode for a delivery estimate.
    CONTINUE SHOPPING
    • 0

    Bonds & Co. Shipping

    We think you are shopping from Australia

    Great news! Bonds, Berlei, Champion, Jockey, Playtex and Bonds Outlet Shopping just got a whole lot easier for you and your fellow Australian shoppers!

    You can now shop across all these brands, add them to your bag, checkout once, and receive your order in one convenient delivery.*

    Free shipping & returns Australia-wide!

    *Shipping to Australian or New Zealand addresses only.