Birthday Voucher
I didn’t get my birthday voucher, help!
We're sorry to hear that! If you have missed out on a birthday voucher, please send us an email or contact our Customer Service team on 1800 806 906 (Monday - Friday, 9am - 4pm AEDT) with your full name and email address and we can investigate this further for you.
When will I receive my birthday voucher?
You will receive your voucher at the start of your birthday month.
If it’s my birthday today and I sign up today, will I get it now?
Unfortunately no, your first birthday voucher will be sent to you the following year.
Why is my birthday voucher not in my account?
If you do not receive your voucher please call our Customer Service team on 1800 806 906 (Monday - Friday, 9am - 4pm AEDT) for assistance.
How do I activate my birthday voucher?
To redeem your voucher online, please log in to your account and add the voucher code at checkout for the discount to apply. To redeem instore, please provide your email address at the time of purchase.
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