Ugh, IT issues… we feel you! To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you’re still having problems, get in touch with our Customer Service team via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEST) and include the following where possible:
- As much detail as you can about the issue.
- Screenshots of any error messages you receive.
- Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari, etc).
- Which device you are using (e.g. phone, desktop, tablet).
- What you have done so far to try and resolve it.