My order tracking is showing that it hasn’t been delivered and is now being returned to Bonds, why?

There could be a number of reasons for this, such as an incorrect delivery address. We suggest contacting your local DHL branch to find out whether the parcel can be re-delivered. Alternatively, please contact Customer Service via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT). Please note: We are unable to re-send the same order; instead a refund will be applied when the order has been received back by our team.

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