A note to our customers about deliveries
We're experiencing longer than usual delays in shipping, which we're working as quickly as we can to resolve.
Due to an increased volume of orders, delivery time has been extended to up to 10 business days. We appreciate your patience, and apologise for any inconvenience. To help you stay up-to-date on the status of your delivery or to find out more, please select one of the options below.
Team Bonds x
HOW CAN WE HELP?
- I haven't received my order
- I'd still like to buy some Bonds goodies
- I have another question about my order
I've checked my status, what does 'Processing' mean?
An order is "Processing" from when it is placed until it is dispatched. It could also be called "picking & packing"
My tracking number isn't working, why?
The tracking numbers are generated and provided via Australia Post. Please allow 1-2 business days for your tracking number to become active. If it's still not working after this time, please contact our Customer Service Team.
Can I cancel or make changes to my order before I receive it?
Sorry, we're unable to cancel or make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed. We can arrange a refund, and suggest calling Customer Service on 1800 806 906 (Monday – Friday, 8am-5.30pm AEST) for further assistance. We also offer free returns, so once your order has been received, avoid opening it. Simply attach the returns label to the front and send it back to us free of charge.
Will the delay affect my right to a 30 day free return?
We've extended our free return policy (for Australian only orders) from 30 to 60 days so any delay shouldn't affect your right to return. Request a return.
Where has your Express Shipping option gone?
During heavy sales period, express shipping is temporarily disabled. We apologise for any inconvenience.
You haven't answered my question
We're sorry. Please check our online Help Hub. Alternatively, please contact our Customer Service Team via one of the following channels: