bonds-x-wicked-faqs

GOT QUESTIONS?

Where can I buy the Bonds x Wicked collab range?: The new Bonds x Wicked collab is available exclusively online here.The range will not be stocked at Bonds retail stores for launch.

Why isn’t the range available in Bonds Stores?: We want to ensure the best experience for all customers and access regardless of geographical location to our collaboration ranges. This time, the Bonds x Wicked range will only be available online at Bonds.com.au. All Bonds full price and Kids stores will offer the Bonds x Wicked range via our Store to Door option.

What is Store to Door?: Store to Door allows you to purchase an item in any full priced Bonds or Bonds Kids store, even if that store doesn’t have it physically in stock. The team can search the item, add it to the transaction and you finalise the sale in store. Your items will then be sent to your home free of charge.

What’s in the new Bonds x Wicked range?: The Bonds x Wicked range is packed full of fun with Kids and Women's products including underwear and sleepwear.

What sizes does the Bonds x Wicked range come in?

The Bonds x Wicked product range will be available in various sizes for Kids and Womens.

I wasn’t notified that the range was launching and missed out.: We’re sorry to hear this! To ensure the best possible shopping experience, we’ve changed our processes to provide all Bonds Rewards members with early access information about our collaboration ranges. However, we can’t guarantee that the range won’t sell quickly, and products are only available while stocks last. Join Bonds Rewards today and subscribe to our emails to receive all launch information.

I didn’t receive any emails about the collab range.: To receive our emails, go into your Bonds Rewards online account and check your subscription. If you’re a subscribed member already, check your spam/junk folder. Please note due to delays with some email platforms, we can’t guarantee that email newsletters will come through inboxes at the same time for all customers.

Can I get a discount on the Bonds x Wicked range?: All products as part of the Bonds x Wicked range will only be discounted if they’re included within a promotion or Sale on our website, and will otherwise be sold at their RRP in Australian Dollars.

I can’t access the range online, how do I see the Bonds x Wicked collab?: To shop the Bonds x Wicked range from Wednesday 20th November, you will need to be signed into your Bonds Rewards accounts via bonds.com.au. From Thursday 21st November, the range will be made available to the public.

I didn’t get a chance to buy the range before it sold out, when will you be restocking?: We’re sorry to hear you missed out this time, the recent Bonds x Wicked range received a lot of love and sold out quickly. The nature of our collab range is limited-edition which means they’re only available while stocks last. Stay tuned for more exciting collaborations coming soon by subscribing to our emails and following along on our social channels.

I am offended by the Bonds x Wicked campaign.: We’re sorry to hear you're offended by our collab range and campaign, it's never our intention and we'll be sure to pass your feedback on to our team.

I would like to raise a formal complaint about the advertising I have seen.: Formal complaints can be made via the Advertising Standards Bureau. Visit here or call (02) 6173 1500 to lodge a formal complaint.

I saw the range at other retailers first and not on the Bonds website, it’s not fair.: We're sorry to hear this and are looking into why this has happened. As a Bonds Rewards member we want to ensure that you recieve early access to our collab ranges and are the first to know of upcoming launches. Now that the range is live, we hope you'll be able to shop the items on our website.