Help Hub

Bonds Rewards is a loyalty program where members accumulate points when they shop products in Bonds stores, on the Bonds website and at Bonds Outlet stores.

$1 spent on products equals 1 point earned. To receive a $5 Bonds Bucks reward voucher, members must reach 100 points. Those 100 points instantly convert to a $5 reward voucher or members can choose to bank their points and activate their own vouchers.

You can join Bonds Rewards via our website, by scanning a QR code in any of our stores and at the register in any of our Bonds stores and Bonds Outlet stores.

If you were previously a Bonds & Me member, you will be automatically be added into the refreshed Bonds Rewards program.

Bonds Rewards is a global loyalty program and you don't need to live in Australia to be a member. As long as we ship to your destination, you're able to join Bonds Rewards.

If you are under 18 years old, you'll need parental consent to join the program.

So many things! As a member, you'll get a Welcome gift, $5 Bonds Bucks discount voucher for every 100 points, free shipping, free returns, Anniversary gift, plus member-exclusive deals.

If any product purchased with Store Credit is returned for a refund, the refund amount will be provided in the form of a Gift Voucher.

You can add your date of birth when you sign up on the sign up form or in 'My Account'.

Log in, select 'Account Details' and add your date of birth. Please note that you can only do this once.

Yes. As long as we're using the same email address as the one used in store, the online account will be activated and merged.

Sharing is caring, but in this case, only one email and mobile number can be used per account. Plus, think of the rewards your friends & family could be getting by being a member!

No, your $5 Bonds Bucks reward vouchers won't be converted into points when redeemed as it is not a tender.

Points are only earned on product purchases, but not donations or gift card purchases.

The points calculated on product purchases are rounded down to the nearest dollar.

Unfortunately, no. Points will only be applied to purchases made once Bonds Rewards is live on the Bonds website and in stores. Any dollar amount spent prior to 25th July AEST will not be backdated in points. Sorry!

To ensure you gain points when you shop, make sure you are logged into your account on our website, or scan your member QR code when purchasing in stores & Outlets.

You'll earn points whenever you shop products (excluding gift cards) in our Bonds stores, on our website and Outlet stores. Each $1 spent equates to 1 point earnt as a member.

Make sure you're logged in online or you've scanned your member code in store before finalising your purchase. Purchases at any Bonds Clearance stores will not be converted to points.

Sometimes we'll send members a gift in the form of either points or a $5 reward voucher on different occasions. We'll always notify you via email when this happens, so make sure to stay subscribed.