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Is this the same as bondoutlet.com.au?
We have closed bondsoutlet.com.au and merged it with Bonds.com.au/outlet to make it easier to shop all things Bonds & our other brands all in the same location.
I used to buy Jockey products from bondsoutlet.com.au, however I can’t locate them on bonds.com.au/outlet.
Our full range of Jockey products at the same great prices you enjoyed on our Outlet store is available here.
I am trying to locate an order I placed on bondsoutlet.com.au but can’t find it on bonds.
Please contact our customer service team who will be able to assist you with this query. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
What has happened to my bondsoutlet.com.au order history?
You will need to contact our customer service team with any questions related to your bondsoutlet.com.au account history. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
I have a question about an order I placed on bondsoutlet.com.au before it was closed.
Please contact our customer service team who will be able to assist you with this query. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
I have received an order I placed on the bondsoutlet.com.au website that I want to return.
As this is an Outlet offering a range of discounted products we do not accept returns for change of mind, however you may return items that are faulty or incorrectly delivered. Please contact our customer service team who will provide you with an authorisation number and the return details you need. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
I was receiving your bondsoutlet.com.au emails. Will I still be able to receive updates on your latest offers?
If you are a current Bonds & Me subscriber (our loyalty program for Bonds.com.au) you will be automatically sent email communications related to our bonds.com.au/outlet promotions and news. If you aren’t a current member, but subscribed to our Bonds Outlet emails we have moved across your contact details to our Bonds database.
Are you also closing your physical Bonds Outlet Stores?
Our physical Bonds Outlet locations remain the same, so don't panic! You can still shop as usual at our Outlet stores. Find your nearest location here.
How do I check my order status?
WHERE IS MY ORDER?
Please follow the below link using your order number (not tracking number) to check the status.
FIND MY ORDER.I want to return an item, how do I go about this?
No problemo! Returning an item is super easy thanks to our online returns system. You can also return items to your nearest Bonds stores (including Bonds, Bonds Kids and Bonds Outlet Stores but excluding Bonds Clearance Outlet Stores). Products bought via bonds.com.au/outlet cannot be returned at all, unless faulty. For further restrictions on returns, including what you can and can't return, which are explained further in our returns policy. Please note we do not offer exchanges online.
To return online:
To start your return online, you'll need your order number, which you can find in your shipping confirmation email or printed on the outside of your parcel (it is labelled as a P/O number). Create a new return request, by clicking the 'Return by Mail' button below. If you can't remember whether you placed your order as a Bonds & Me member or a guest, refer to the bottom of your shipment confirmation email.
To return in store:
To return an item in store, first check that the item can be returned by clicking the 'Return In Store' button below. Once it has been confirmed that you can return your item, you will need to bring your shipping confirmation email in store with you. Free change of mind returns are available up to 60 days after purchase. Faulty items can be returned at any time.
Where do I go to complete my return?
To process a return for a refund, please follow the below link using your order number and email address.
Do you offer free Returns?
We sure do! Free shipping on returns is available using Australia post eParcel. Your postage paid shipping label will be generated as part of the returns process.
Most Recent
Are you also closing your physical Bonds Outlet Stores?
Our physical Bonds Outlet locations remain the same, so don't panic! You can still shop as usual at our Outlet stores. Find your nearest location here.
I was receiving your bondsoutlet.com.au emails. Will I still be able to receive updates on your latest offers?
If you are a current Bonds & Me subscriber (our loyalty program for Bonds.com.au) you will be automatically sent email communications related to our bonds.com.au/outlet promotions and news. If you aren’t a current member, but subscribed to our Bonds Outlet emails we have moved across your contact details to our Bonds database.
I have received an order I placed on the bondsoutlet.com.au website that I want to return.
As this is an Outlet offering a range of discounted products we do not accept returns for change of mind, however you may return items that are faulty or incorrectly delivered. Please contact our customer service team who will provide you with an authorisation number and the return details you need. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
I have a question about an order I placed on bondsoutlet.com.au before it was closed.
Please contact our customer service team who will be able to assist you with this query. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
What has happened to my bondsoutlet.com.au order history?
You will need to contact our customer service team with any questions related to your bondsoutlet.com.au account history. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
I am trying to locate an order I placed on bondsoutlet.com.au but can’t find it on bonds.
Please contact our customer service team who will be able to assist you with this query. Please get in touch via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
I used to buy Jockey products from bondsoutlet.com.au, however I can’t locate them on bonds.com.au/outlet.
Our full range of Jockey products at the same great prices you enjoyed on our Outlet store is available here.
Is this the same as bondoutlet.com.au?
We have closed bondsoutlet.com.au and merged it with Bonds.com.au/outlet to make it easier to shop all things Bonds & our other brands all in the same location.
How do I check my order status?
WHERE IS MY ORDER?
Please follow the below link using your order number (not tracking number) to check the status.
FIND MY ORDER.I want to return an item, how do I go about this?
No problemo! Returning an item is super easy thanks to our online returns system. You can also return items to your nearest Bonds stores (including Bonds, Bonds Kids and Bonds Outlet Stores but excluding Bonds Clearance Outlet Stores). Products bought via bonds.com.au/outlet cannot be returned at all, unless faulty. For further restrictions on returns, including what you can and can't return, which are explained further in our returns policy. Please note we do not offer exchanges online.
To return online:
To start your return online, you'll need your order number, which you can find in your shipping confirmation email or printed on the outside of your parcel (it is labelled as a P/O number). Create a new return request, by clicking the 'Return by Mail' button below. If you can't remember whether you placed your order as a Bonds & Me member or a guest, refer to the bottom of your shipment confirmation email.
To return in store:
To return an item in store, first check that the item can be returned by clicking the 'Return In Store' button below. Once it has been confirmed that you can return your item, you will need to bring your shipping confirmation email in store with you. Free change of mind returns are available up to 60 days after purchase. Faulty items can be returned at any time.
