Gift Cards & Promotions

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Where do I apply my gift card details?

You can apply your gift card and promo code information at the checkout section under ‘How do you want to pay?’ Type in the barcode number (for a physical gift card) or your eGift card code (for an electronic gift card sent by email).

I ordered a gift card online and the recipient hasn’t received it yet. What can I do?

When an eGift card is sent, it can sometimes be automatically filtered through to Junk, Spam or ‘Other’ folders within your inbox. Please advise the recipient to check these folders before contacting customer service.

If it’s not there, then our Customer Service team will do their very best to assist you. Please contact them via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT) with the following details:

  • The order number you received when you purchased the gift voucher or the email address registered to the account the voucher was ordered from.
  • The value of the gift voucher.
  • The email address the gift voucher was sent to.

Are gift cards ordered online sent physically or digitally?

All gift cards purchased online are sent digitally - these can be used both in store and online.

How do I buy a gift card?

There are three options for Bonds gift cards:

  • Send it directly to your friend’s email address (electronic gift card, purchased here)
  • Send it to your own email address and print it out (electronic gift card, purchased here)
  • Buy a physical gift card from a store (not available online, buy from Bonds stores, Woolworths, Coles or Australia Post)

What can I do if I have lost my physical gift card or have deleted my electronic gift card via email?

We understand, these things happen. Unfortunately, physical gift cards are treated like cash and therefore we’re unable to reissue a new one. In the case of a lost electronic gift card, please contact our Customer Service Team via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT) with the following details where applicable:

  • The email address the gift voucher was sent to.
  • The email address registered to the account the voucher was ordered from.
  • The value of the gift voucher.

What can I do if my gift card (physical or electronic) has expired? Can it be extended?

Unfortunately not. In the instance where a gift card has expired, we are unable to reissue a new one or extend the timeframe in which it can be used.

What is a Bonds Gift Card and how do I redeem it?

A gift card can be either purchased in a Bonds store, online or through one of our third party retailers. Gift cards are treated like cash and can be put towards any purchase you make online at www.bonds.com.au

To redeem a gift card during checkout, in your shopping bag, locate the field in the top right hand side and tick the box "Add promo code or gift card". A drop down field will appear. Simply enter the code in the corresponding field and it'll automatically apply it. Simple!

My promo code isn’t applying the right amount/discount?

Please refer to the terms and conditions of the promotion code. If the issue is still persisting please contact Customer Service on 1800 806 906 (between 9AM - 4PM AEDT Monday - Friday) or email.

I forgot to add my gift card/ promotional code to my order, can it still be applied?

Unfortunately, once an order is processed we cannot retrospectively add a gift card or promotional code to the purchase.

What is a promo code and how do I apply it?

From time to time, we offer discount and promo codes during a sale or marketing campaign. To hear of any future promos, sign up to our newsletter or follow us on Facebook or Instagram.

To apply a promo code during checkout, in your shopping bag, locate the field in the top right hand side and tick the box "Add promo code or gift card". A drop down field will appear. Simply enter the code in the corresponding field and it'll automatically apply it.

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Where do I apply my gift card details?

You can apply your gift card and promo code information at the checkout section under ‘How do you want to pay?’ Type in the barcode number (for a physical gift card) or your eGift card code (for an electronic gift card sent by email).

I ordered a gift card online and the recipient hasn’t received it yet. What can I do?

When an eGift card is sent, it can sometimes be automatically filtered through to Junk, Spam or ‘Other’ folders within your inbox. Please advise the recipient to check these folders before contacting customer service.

If it’s not there, then our Customer Service team will do their very best to assist you. Please contact them via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT) with the following details:

  • The order number you received when you purchased the gift voucher or the email address registered to the account the voucher was ordered from.
  • The value of the gift voucher.
  • The email address the gift voucher was sent to.

Are gift cards ordered online sent physically or digitally?

All gift cards purchased online are sent digitally - these can be used both in store and online.

How do I buy a gift card?

There are three options for Bonds gift cards:

  • Send it directly to your friend’s email address (electronic gift card, purchased here)
  • Send it to your own email address and print it out (electronic gift card, purchased here)
  • Buy a physical gift card from a store (not available online, buy from Bonds stores, Woolworths, Coles or Australia Post)

What can I do if I have lost my physical gift card or have deleted my electronic gift card via email?

We understand, these things happen. Unfortunately, physical gift cards are treated like cash and therefore we’re unable to reissue a new one. In the case of a lost electronic gift card, please contact our Customer Service Team via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT) with the following details where applicable:

  • The email address the gift voucher was sent to.
  • The email address registered to the account the voucher was ordered from.
  • The value of the gift voucher.

What can I do if my gift card (physical or electronic) has expired? Can it be extended?

Unfortunately not. In the instance where a gift card has expired, we are unable to reissue a new one or extend the timeframe in which it can be used.

What is a Bonds Gift Card and how do I redeem it?

A gift card can be either purchased in a Bonds store, online or through one of our third party retailers. Gift cards are treated like cash and can be put towards any purchase you make online at www.bonds.com.au

To redeem a gift card during checkout, in your shopping bag, locate the field in the top right hand side and tick the box "Add promo code or gift card". A drop down field will appear. Simply enter the code in the corresponding field and it'll automatically apply it. Simple!

My promo code isn’t applying the right amount/discount?

Please refer to the terms and conditions of the promotion code. If the issue is still persisting please contact Customer Service on 1800 806 906 (between 9AM - 4PM AEDT Monday - Friday) or email.

I forgot to add my gift card/ promotional code to my order, can it still be applied?

Unfortunately, once an order is processed we cannot retrospectively add a gift card or promotional code to the purchase.

What is a promo code and how do I apply it?

From time to time, we offer discount and promo codes during a sale or marketing campaign. To hear of any future promos, sign up to our newsletter or follow us on Facebook or Instagram.

To apply a promo code during checkout, in your shopping bag, locate the field in the top right hand side and tick the box "Add promo code or gift card". A drop down field will appear. Simply enter the code in the corresponding field and it'll automatically apply it.

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