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Gift Cards

Where do I apply my gift card details?

Once you reach the checkout page, select the payment option Gift Card and continue on to Order & Pay. You will be taken to a new screen to input your name, gift card number and pin number to finalise the transaction. The gift card number and pin can be found on the physical card or the eGift card email.

I ordered a gift card online and the recipient hasn’t received it yet. What can I do?

When an eGift card is sent, it can sometimes be automatically filtered through to Junk, Spam or ‘Other’ folders within your inbox. Please advise the recipient to check these folders before contacting customer service.

If it’s not there, then our Customer Service team will do their very best to assist you. Please contact them via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEST) with the following details:

  • The order number you received when you purchased the gift voucher or the email address registered to the account the voucher was ordered from.
  • The value of the gift voucher.
  • The email address the gift voucher was sent to.

Are gift cards ordered online sent physically or digitally?

All gift cards purchased online are sent digitally - these can be used both in store and online.

How do I buy a gift card?

There are three options for Bonds gift cards:

    1. Send it directly to your friend’s email address (electronic gift card, purchase here.
    2. Send it to your own email address and print it out (electronic gift card, purchase here.
    3. Buy a physical gift card from Bonds or Bonds Outlet stores.

What can I do if I have lost my physical gift card or have deleted my electronic gift card via email?

We understand, these things happen. Unfortunately, physical gift cards are treated like cash and therefore we’re unable to reissue a new one. In the case of a lost electronic gift card, please contact our Customer Service Team via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEST) with the following details where applicable:

  • The email address the gift voucher was sent to.
  • The email address registered to the account the voucher was ordered from.
  • The value of the gift voucher.

What can I do if my gift card (physical or electronic) has expired? Can it be extended?

Unfortunately not. In the instance where a gift card has expired, we are unable to reissue a new one or extend the timeframe in which it can be used.

What is a Bonds Gift Card and how do I redeem it?

A physical gift card can only be purchased in a Bonds or Bonds Outletstore. An electronic gift card can only be purchased online. Gift cards are treated like cash and can be put towards any purchase you make online at www.bonds.com.au

To redeem a gift card during checkout, select the payment option Gift Card and continue on to Order & Pay. You will be taken to a new screen to input your name, gift card number and pin number to finalise the transaction. Simple!

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