MARVEL | BONDS FAQs
MARVEL | BONDS FAQs
- Where can I buy the Bonds | Marvel range?
The new Bonds \ Marvel range is available exclusively online at https://www.bonds.com.au/bonds-x-marvel.html. The range will not be going to Bonds retail stores for launch.
- Why isn't the range available in Bonds Stores?
Bonds carefully considers distribution of all collaboration ranges, to ensure the best customer experience and access to ranges. In the instance of the Bonds \ Marvel range, distribution is online only. However, our Bonds full price and kids stores offer the Store to Door service which allows you to order any product available online while you are in store and have it delivered to your home.
- What is Store to Door?
Store to Door allows you to purchase an item in any full priced Bonds or Bonds Kids store, even if that store doesn’t have it in stock. The team can search for the item, add it to the transaction and you finalise the sale in store. Your items will then be sent to your home, free of charge.
- What's in the new Bonds | Marvel Range?
This Bonds \ Marvel range is packed full of fun, with baby and kid’s products including Zippy’s, Sleep Sets and Kids Tees.
- What sizes does the Bonds | Marvel range come in?
The Bonds \ Marvel product range will be available in various sizes for baby and kids. The Zippy’s will be available in size Newborn 0000 through to Size 3. The Kids Sleep Sets & Tees will be available in Sizes 1 to 10.
- I wasn't notified in time that the range was launching and missed out.
We’re sorry to hear you’re disappointed! Following feedback on our last few launches, we heard our customers loud and clear. To ensure the best possible shopping experience, we’ve changed up our processes to provide all Bonds & Me members with early information about our collaboration ranges so they can shop the range before everyone else knows about it.
Unfortunately, we can’t guarantee that the range won’t sell quickly, and products are available only while stocks last. Please ensure you are signed up to Bonds & Me for all the latest news on our launches.
- I never receive the emails/ I didn't receive an email.
Unfortunately, due to delays with some email clients, we cannot guarantee that email newsletters will come through inboxes at the same pace for all customers.
While we can’t guarantee that the range won’t sell quickly, this limited promotion is aimed to help Bonds & Me members be the first to know and allow more of our loyal customers to shop the range.
- Is there a limit on how many items people can buy?
No, there are no limits on how many items you can purchase.
- Can I get a discount on the Bonds | Marvel range?
Bonds & Me members will be entitled to their current membership discount (between 10-30%).
- I can't access the range online, how do I see the Bonds | Marvel range?
Happy to help! To shop the Bonds \ Marvel range from Wednesday 26th July, you will need to be signed into your Bonds & Me account via bonds.com.au. From Thursday 27th July, the range will be made available to the public. If you are having any issues, please reach out to our Customer Service team who will happily assist you.
- I didn't get a chance to buy the range before it sold out, when will you be restocking?
Sorry you missed out! There has been a lot of love for the Bonds \ Marvel range. As this is a limited-edition range, these products are only available while stocks last. Stay tuned for more exciting collaborations coming soon!
- I am offended by the Bonds | Marvel campaign.
We’re sorry to hear you’re offended by our campaign. This was certainly not our intent and we’ll be sure to pass your feedback on to our team.
- I would like to raise a formal complaint about the advertising I have seen.
Formal complaints can be made via the Advertising Standards Bureau. Visit https://adstandards.com.au/lodge-complaint or call (02) 6173 1500 to lodge a formal complaint.
- I saw the range on eBay and not on Bonds, it's not fair.
We're sorry to hear of this happening and are working through the possible causes. Please keep an eye on our social channels and subscribe to Bonds & Me to stay updated on new collaboration launches to avoid disappointment.