A comprehensive poo-licy for new parents.

Am I elibigle to sign up for Baby Cover?
You may sign up for a Bonds Baby Cover membership if you have a baby under 12 months old, meaning they haven’t yet had their first birthday. You need to be their parent or legal guardian and be at least 18 years of age. Once you have signed up, you will be in the Baby Cover program for 12 months. After this period, you will remain in our Bonds & Me loyalty program where you will continue to receive member benefits such as free shipping, discounts, plus more.

Why aren’t babies over 1 year old eligible to sign up?
Baby Cover was created to reward and support parents and caregivers throughout a baby’s first year of life, with all its accidents and suprises that occur along the way. With this in mind, Baby Cover is only available for those parents or caregivers with a baby under 12 months of age.

What do I need to sign up?
You must have an active email account and agree to sign up to the Bonds & Me loyalty program. Mandatory fields include: your name, your email and the baby’s date of birth. Phone number and other information are not mandatory, but will be an option to include at sign-up. Joining Baby Cover will automatically give you membership to the Bonds & Me loyalty program. If you’re already a Bonds & Me member, you can use these same login details to sign up to Baby Cover

What is the Bonds & Me loyalty program?
Bonds & Me is our free loyalty program in which anyone can join. Members get access to an epic range of exclusive benefits including free shipping and three levels of discounts – either 10%, 20% or 30% off^# RPP with every order. Each level is jam-packed with bonuses like a birthday voucher, early access to product launches, invites to events, plus loads more! Find out more here.

What if I have more than one child that is under 12 months of age (e.g. a sibling/twin)?
You are eligible for one Baby Cover membership per baby. To sign up more than one child, another parent/legal guardian/grandparent will also need to sign up to Baby Cover using their own email address. If you need help signing up multiple children, or are lucky to have twins/triplets/quads under 12 months, please call our Customer Service team on 1800 806 906 (Mon - Fri, 9am - 4pm AEST) to see how we can assist in registering each of your babies.

What happens after my baby turns 1 year old?
Your Baby Cover membership runs for 12 months from when you signed up. At the end of this period, you will remain in our Bonds & Me loyalty program to receive continued benefits such as three levels of discounts – either 10%, 20% or 30% off^# RRP every order, free shipping, a birthday voucher, plus more exclusive offers. Find out more about Bonds & Me here.

What if I am already a Bonds & Me member?
If you are an existing Bonds & Me member you can still sign up to Bonds Baby Cover if you have a baby under 12 months of age. You will still retain your current member discount level as well as other member perks. To access Baby Cover, simply sign up at bonds.com.au/baby-cover using your current Bonds & Me member login details.

Can I sign up at any Bonds, Bonds Kids or Outlet stores?
At this time you can only sign up online via bonds.com.au/baby-cover - but watch this space! We will soon have QR codes in our Bonds Kids stores that will direct you to sign up online.

I live in New Zealand, can I sign up for Baby Cover?
Sorry to our New Zealand friends! This is an Australia-only program. We hope to expand Baby Cover to our neighbours across the Tasman Sea as soon as we can.

What is Baby Cover?
Baby Cover is a membership program for parents and caregivers of babies under 12 months of age. Each member will be able to claim exclusive benefits including a free baby product³ with their next online order, discounts, free shipping, a birthday gift and more.

Baby Cover was created to reward and support parents and caregivers throughout a baby’s first year of life, with all its accidents and suprises that occur along the way. With this in mind, sign up is just available for those parents with a baby under 12 months.

How does the Baby Cover program work?
Firstly, you need to sign up! As a member of Baby Cover you will be entitled to receive one free baby product³ (from a selection of products) with your next online order when you make a claim within 90 days of joining the program. See here for full details on product availability and choices.

You will also receive 10% – 30% off^# the retail price of goods on the Bonds website and at our Bonds stores. Members will also have access to further Bonds & Me benefits including free shipping, a birthday gift, exclusive invites, plus more.

For instructions on how to claim your one free baby product³ please refer to the FAQ – How do I claim my one free baby product³?

Why should I sign up?
Why not? It’s free and it gives you access to incredible benefits such as discounts, incentives and a free baby product³ with your next online order when you make a claim for either natural disaster, accidential damage, vandalism or third party.

How do I cancel my membership?
We are sad to see you go! You can cancel your Baby Cover membership at any time and for any reason by contacting us on bondssupport@hanes.com or selecting unsubscribe on a Baby Cover email.

How will I know what benefits are available to me?
To access your Baby Cover entitlements you will need to register at bonds.com.au/baby-cover-eligibility. All your Baby Cover benefits will be listed on your My Account page, under the Baby Cover tab. You can also see and activate your offers under the ‘Rewards’ tab. Be sure to check your inbox, member benefits/offers will be sent via emails throughout the year.

Can I use my Baby Cover discount with other offers and promotions being run by Bonds?
Sorry! You can not combine our Baby Cover discount in conjuction with any other offer or promotion being run by Bonds.

Can I use my Baby Cover discount on the Bonds Outlet website?
Sorry! Our Baby Cover discount does not apply to our Bonds Outlet website, which already offers an amazing range of discounted items. Check it out at www.bondsoutlet.com.au

Can I use my Baby Cover discount in Bonds stores?
Sorry! Our Baby Cover discount does not apply to our retail stores. Baby Cover discounts are for exclusive online use only.

I want to sign up for Baby Cover, but I don’t want to receive any invitations, offers or promotional emails. What can I do?
If you do not wish to be contacted, please click the ‘unsubscribe’ option on any Baby Cover emails. However, by unsubscribing to these emails, you will unfortunately no longer be a member of both Baby Cover  and Bonds & Me and will no longer have access to the program’s discounts and great offers. You will need to sign up to Bonds & Me again if you wish to  remain in this program.

I didn’t receive my sign up confirmation email. What can I do?
Oh no, we are sorry this has happened. Please contact our Customer Service team at the Help Hub at https://www.bonds.com.au/helphub/

I’m having trouble using my Baby Cover discount code. Help!
Oh no, we are sorry this has happened, please contact our customer service team at the Help Hub at https://www.bonds.com.au/helphub/

My Baby Cover membership has been refused/cancelled. Why?
Membership of Bonds Baby Cover is free, however, we may refuse your application or cancel your membership for any reason and at any time. Please contact bondssupport@hanes.com if you wish to discuss further.

Can I refer a friend to the Baby Cover program?
You definitely can, share the fun by getting your friend to sign up to Baby Cover via bonds.com.au/baby-cover

Is Baby Cover an actual insurance policy?
The Bonds Baby Cover program is not an actual insurance policy, it is a loyalty program designed to reward and support parents and caregivers throughout their first year of parenting.

How do I claim my one free baby product³?
Once you have signed up for a Baby Cover membership, you have 90 days to claim your one free baby product³ with your next online purchase. You can make one claim for Natural Disaster, Accidental Damage, Vandalism or Third Party. You can also change your claim, however you will only be eligible to receive one free baby product³ with your Baby Cover membership.

Please follow these instructions on how to claim:

1. Visit bonds.com.au and sign into your Baby Cover / Bonds & Me account
2. Click ‘My Account’ from top right-hand corner menu to access your membership dashboard
3. In the membership dashboard, select ‘View Your Cover’ from the welcome screen, or select the ‘Baby Cover’ tab from the left-hand menu
4. Next, select ‘Make a Claim’
5. Choose which claim type you’d like to make, e.g. Natural Disaster, Third Party, Vandalism or Accidental Damage
6. Add an item to your shopping cart to purchase (no minimum spend required!)
7. Proceed to the checkout
8. During the checkout process, click ‘Add Your Free Gift’ and select which one free baby product³ and size you’d like to receive. Please note: If your preferred size/style is out of stock, you can change your claim type in the Baby Cover section of your account and follow steps 7 - 9 again
9. Complete transaction and wait for your goodies to arrive!

For further terms & conditions click here

What items are available for me to claim?
The below items will be available to claim with your Baby Cover membership, while stocks and sizes last. You will be entitled to claim one free baby product³ with your next online purchase within the first 90 days of your Baby Cover membership.

■ Newbies Coverall (sizes 0000 – 0) in selected colours, claimed under Natural Disasters
■ Stretchies Leggings in selected colours, claimed under Third Party
■ Zip Romper Wondersuit in selected colours, claimed under Vandalism
■ Socks Classic Bootie 2PK in selected colours, claimed under Accidental Damage
■ Zip Wondersuit in selected colours, claimed under Natural Disasters

Size and style availability is subject to stock availability.

Note: If all of these products are claimed, we may remove this benefit or offer other items to claim at our discretion

How many products can I claim for free?
You can claim one free baby product³ with your next online order per Baby Cover membership (while stocks last) within the first 90 days of your Baby Cover membership. You can access your claim status via the ‘My Account’ page under the ‘Baby Cover’ tab online.

How many products are available to claim for free?
Each Baby Cover member is able to claim one free baby product³ with their next online order, while stocks last. Size and style availability is subject to stock availability. This offer is exclusive to Baby Cover members only.

What if I don’t like the free product available on offer?
We’re so sorry to hear that. We have taken the time to carefully select the products we feel will help support you and bubs to get you through those messy moments. The item you choose as your free baby product³ cannot be exchanged or returned for change of mind.

 
Can I exchange or return my free product?
Sorry! The item you select as your free baby product³ cannot be exchanged or returned for change of mind.

What happens if all the sizes of the product I want are sold out?
We apologise that your chosen product has sold out. They are available only while stocks last.  

My free product is faulty or damaged. Help!
We are hugely sorry to hear this. Please contact Customer Service via the Help Hub at https://www.bonds.com.au/helphub/ for further assistance.

Can I claim my free product in store?
Sorry, you won’t be able to claim your free baby product³ in Bonds stores just yet. This can only be done online for now. Please head to https://www.bonds.com.au/customer/account/ to lodge your claim. We are working on bringing this into stores soon!

I didn’t get a chance to claim my product and now I cant access this?
Sorry, you were unable to claim your free product³. The free product is claimable within the first 90 days of your Bonds Baby Cover membership (from the date of signing up). Once this time has passed, this offer will no longer be available within your Baby Cover account page. Please contact Customer Service via the Help Hub at https://www.bonds.com.au/helphub/ if you require further assistance.

What other benefits do I receive with my Baby Cover policy?
As a Baby Cover and Bonds & Me member, you will receive:

1. One free baby product³ when you make a purchase online and claim within the first 90 days of your Baby Cover membership
2. Seasonal exclusive discounts throughout the year. These currently include:
‘Me-time Protection’ - 25% off our Comfy Livin’ range**
‘Sleep Guarantee’- 20% off our Red Nose product range**
3. VIP product access: As Very Important Parents, members will receive exclusive access to new product collaborations
4. Bonds & Me benefits: Ongoing access to our Bonds & Me loyalty program benefits, such as 10 – 30% off^# every order, free shipping and a birthday gift

How do I access and claim my seasonal discounts associated with Baby Cover?
Simply sign into your account at bonds.com.au, select the ‘Rewards’ tab on the right-hand menu. You will then see your available rewards listed, select ‘View Rewards’ to activate and copy promo code. Paste the code at checkout to redeem your offer.

What date does the Baby Cover Campaign launch?
Bonds Baby Cover is available from Thursday 19^th May 2022. You can sign up online at bonds.com.au/baby-cover

What does the Bonds Baby Cover campaign involve?
Bonds Baby Cover is a national campaign that will appear online, in-stores and on social media. The campaign launches on Thursday 19^th May 2022. Bonds Baby Cover is a totally new kind of program providing cover for a range of different incidents that can occur for unsuspecting parents and caregivers. Members can make one claim within the first 90 days of their 12-month Baby Cover membership and receive 1 free baby product³ (redeemed with any online purchase). Other member benefits include 10 – 30% off^# RRP discounts, free shipping and a birthday gift.

I'm having issues with my internet browser. Can you help?
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I am having trouble... Help!
We are very sorry to hear that. For technical help, please contact Customer Service.

I cannot access the Baby Cover sign up page?
We are very sorry to hear that. We are working through some website issues and the site should be back up soon. For further help, please contact Customer Service.

I cannot access the Baby Cover claims page?
We are very sorry to hear that. We are working through some website issues and the site should be back up soon. For further help, please contact Customer Service.