Faulty Item

I have received a faulty item, what can I do?

We take great care to ensure our goods are of the highest quality. However, if for any reason you find a fault you can return your item for a refund or replacement via our online returns system by processing it as a faulty return (Australian orders only). In instances where your order was delivered more than 60 days ago, or was delivered outside of Australia, please contact our Customer Service team on 1800 806 906 (between 9am and 4pm AEDT Monday to Friday). Bonds will ensure all costs associated with returned faulty goods, including delivery, is at no expense to you, including international orders.

You can return any product at any time if it is faulty, provided you have proof of purchase.

I’ve received the wrong item with my order, what can I do?

Please contact our Customer Service Team via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).

My item is faulty over 60 days, what can I do?

Take a photo of the item and email it, along with your order number (if applicable), to our Customer Service Team for further assistance.

You can return any product at any time if it is faulty, provided you have proof of purchase.

I have received an email from you about a baby product recall, what does this mean?

We have recently been notified of a failure to include a mandatory fire hazard label on our baby Poodlette Zip Wondersuit. Though there is nothing wrong with the garment outside of missing this mandatory label, child safety is our number one priority, so we have voluntarily recalled any products potentially affected. You can return the product to your place of purchase with your receipt to receive a full refund.

For further detailed information, please visit our Product Recalls section in our Help Hub. We sincerely apologise for any inconvenience.

Refunds for International orders

  • All payments and refunds are made in Australian dollars.
  • Bonds accepts no liability for any currency exchange movement between the date an order is placed and the date a refund is issued.
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