Returns & Refunds

What is the returns, exchange and refunds policy?

We will accept returns for change of mind on products purchased online within 30 days from date of receipt if faulty. Special conditions apply for Bundles (please see below). You can register your intention to return by contacting our Customer Service team on 1800 806 906 (between 8am and 5.30pm Monday to Friday), who will take you through the process and provide you with a returns authorisation number. This number must be noted on the returns form included in your delivery.

You can then return the goods to us by using the Reply Paid address at no cost to you.

Bonds Customer Service
Reply Paid 87577
Truganina DC
P.O. Box 8314
Tarneit VIC 3029

Can I return an item to a retail store?

NO, goods can only be returned to Bonds if purchased from bonds.com.au
Bonds goods purchased from retail stores need to be returned to the store from which those goods were purchased.

How can I return faulty products?

Bonds takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please contact our Customer Service team on 1800 806 906 (between 8am and 5.30pm Monday to Friday) who will advise and assist with the returns process.

Bonds will ensure all costs associated with returning faulty goods, including delivery, is at no expense to you.

What are my options when I return an item bought from www.bonds.com.au?

Bonds will gladly accept returns for all faulty items and all change of mind items within 30 days of receipt provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement).

Whether your item was faulty or you've just changed your mind, Bonds provides three returns options:

1. Replacement
2. Credit to your Bonds online account
3. Full refund to your account (e.g. credit card, PayPal etc)

How long will it take to get a refund?

Once your goods have been received by Bonds, please allow up to 5 working days for your refund to be processed back to your account.

What will happen if I return an item purchased with my Gift Voucher?

If any product purchased with a Gift Voucher is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Voucher.

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift.

What if I want to return a Bundle?

Bonds will gladly accept returns for change of mind on all products purchased from the Bonds website within 30 days from date of receipt and if the goods are faulty. All products within the bundle offer will need to be returned in order for a return or refund to be applied. Proof of purchase of the bundle will also be required.