Website Issues

Ugh, IT issues… we feel you! To get the best online experience, we suggest the following:

• Using an up-to-date browser like Chrome, which you can download here.
• Clearing your browser history/cache.
• Using a different device. If you're trying to place your order on a mobile device, try using a computer/laptop.
• Using a different payment method.

If you’re still having problems, get in touch with our Customer Service team via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT) and include the following where possible:

• As much detail as you can about the issue.
• Screenshots of any error messages you receive.
• Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari, etc).
• Which device you are using (e.g. phone, desktop, tablet).
• What you have done so far to try and resolve it.