FREE SHIPPING & RETURNS AUSTRALIA WIDE
6 Brands, 1 Easy Checkout Free shipping & returns Australia-wide*
6 Brands, 1 Easy Checkout

FREE SHIPPING & RETURNS AUSTRALIA WIDE

Returns & Exchanges

Return your items free for 30 days


WHAT IS THE BONDS RETURN POLICY?

Bonds provides FREE return shipping using Australia post eParcel. We even include a postage paid shipping label with your online order. You can return most things purchased online as long as you meet the following conditions:

What can I return for change of mind?

  • Items purchased within 30 days from date of receipt
  • Items must be unworn, unwashed, unused with all original tags/labels attached
  • Swimwear only with the hygiene protective stickers still intact

What can't I return for change of mind?

  • Underwear (undies, not bras) can't be returned online
  • Hosiery (e.g. women's, kids and baby tights) can't be returned online
  • Swimwear that's missing the hygenic protection sticker
  • Gift cards
  • Personalised items
  • International orders

You must also:

  • Include your proof of purchase
  • If purchased at a Bonds store or Bonds Kids store, items can be returned to any Bonds or Bonds Kids store. If purchased at a Bonds Outlet store, items can be returned to any Bonds Outlet store only
  • If purchased online via the Bonds & Co. multi-channel checkout (refund only, no exchange or credit) returns must be made via the online returns system
  • If purchased through Click & Collect, returns can be made via our online returns system or, depending on your payment method, at a Bonds or Bonds Kids store
  • If purchased at one of our partner retailers, e.g. Myer, Target, Woolworths, Best & Less etc., returns must be made via that specific retailer
  • If purchased online using PayPal, you can exchange or obtain a store credit in the form of a Gift Card in any Bonds or Bonds Kids store or return online for your choice of a refund, exchange or credit.
  • If purchased online using Afterpay, you can get a refund in any Bonds or Bonds Kids store or use our online system to return your item for an exchange, refund or online credit. You cannot exchange these items in store.

You can return any product at any time if it is faulty, provided you have proof of purchase.

HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?

You can create a new return request using our easy online returns system. All you need is your order number and the email address with which you placed the order, which can be found in your order confirmation email.

Return FAQs

What happen if my item is faulty?

Bonds takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. If your product was delivered within Australia, you can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 60 days ago, or was delivered outside of Australia, please contact our Customer Service team on 1800 806 906 (between 8am and 5.30pm AEDT Monday to Friday) who will advise and assist with the returns process. Bonds will ensure all costs associated with returned faulty goods, including delivery, is at no expense to you, including international orders.

What are my options when I return an item?

Whether your item was faulty or you've just changed your mind, Bonds provides three returns options:

  1. 1. Exchange for an alternate size/colour (subject to stock availability)
  2. 2. Store Credit to your Bonds online account (for customers with a Bonds member account) or a gift card if returned instore
  3. 3. Refund to your original method of payment (e.g. Credit Card or PayPal)

On occasion, your requested replacement item may have sold out by the time your product is posted and received by Bonds. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.

How long will it take to receive a refund online?

Once your refund has been approved and you have received your number to complete your returns label, simply send the item back to us. We have teamed up with Australia Post to enable you to Track your return using the Australia Post article ID on your return label. (https://auspost.com.au/track). Upon receipt of the item we will refund/credit your account in approximately 3-5 business days.

Can I return an item to a retail store?

This depends on how you paid for your online purchase and where the product was delivered. Goods purchased from bonds.com.au and delivered to an Australian address can be returned to any Bonds or Bonds Kids Store or through our online returns system as follows:

  Credit Card PayPal Afterpay Gift Card
Instore Exchange ✔ (1) ✔ (1) ✗ (4) ✔ (1)
Instore Refund ✔ (2) ✗ (4) ✔ (1) ✗ (4)
Store Credit/Gift Card ✔ (1) ✔ (1) ✗ (4) ✔ (1)
Online Exchange ✔ (3) ✔ (3) ✔ (3) ✔ (3)
Online Refund ✔ (3) ✔ (3) ✔ (3) ✗ (4)
Online Store Credit ✔ (3) ✔ (3) ✔ (3) ✔ (3)

(1) - with proof of purchase. (2) - with proof of purchase and credit card. (3) - using our online returns system. (4) - not available.

Bonds goods purchased using the Bonds & Co online checkout can only be returned online at bonds.com.au.

Bonds goods purchased in a Bonds/Kids Retail store can be returned to any Bonds/Kids Retail store but not a Bonds Outlet Store. Goods purchased in a Bonds Outlet Store can be returned at any Bonds Outlet Store but not a Bonds/Kids Retail store.

What will happen if I return an item purchased with a gift card?

If a product purchased with a Gift Voucher is returned for a refund, the refund amount will be credited online to your Bonds account or instore to a gift card as a store credit. If you don't have an account, you will be asked to create one or one will be created for you by our Customer Service team. You can also exchange the item online or instore for the same item in a different colour or size (subject to availability).

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift. It cannot be given to the gift recipient. To obtain a refund instore, you must present the shipping confirmation email and the credit card use to pay for the gift. To obtain a refund online, you will need the order number.

You can also exchange the item online or instore for the same item in a different colour or size (subject to availability) provided you have proof of purchase, such as the shipping confirmation email.

Do I get a refund of the delivery fee?

If you are returning an item because it is faulty, you will get a refund of the Delivery Fee if there are no other non-faulty items included in the delivery.

You will not get a refund of the Delivery Fee if there are other, non-faulty items, included in the delivery.

If you are returning an item because you have changed your mind, we cannot refund the Delivery Fee.

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