Free returns for 60 days!

Bonds provides completely free return postage* for all Australian orders. You can also return all orders (including online orders) to your nearest Bonds stores (excluding Bonds Outlet Stores).

How can I return an order by mail?

  • Place the item(s) you would like to return in to the Bonds Satchel posted to you.

  • Stick a return label on to the bag.

  • Drop the package off at any Australia Post store or any red post box.

How can I return an order in-store?

  • Bring your item(s) and receipt (either physical or emailed) in to your nearest Bonds store. Check to see if you're eligible for a return - in store.

* Make sure you read the returns policies to ensure you're eligible for a return

General Return Policy Change of Mind

The following policy applies to both in-store and online returns:

  • Items purchased more than 60 days ago cannot be returned.
  • Used items, washed items and items without the original tags/labels attached cannot be returned.
  • Gifts cards cannot be returned.
  • Masks cannot be returned.
  • Personalised items cannot be returned.
  • International orders cannot be returned.
  • Swimwear without the hygiene sticker attached cannot be returned.
  • Non-Bonds hosiery (e.g Voodoo, Kayser, Sheer Relief, Razzamatazz etc) cannot be returned.
  • Items purchased from a Warehouse and/or Clearance Sale cannot be returned.

Faulty Return Policy

To learn more click here.


Mail Return Policy
General Information

You can only return items purchased online by mail. Items purchased in a store must be returned to the store of purchase. Due to hygiene reasons, change of mind returns are only accepted in store with proof of purchase, hygiene stickers and original tags attached. Items purchased in a store must be returned to the store of purchase. You can return any product at any time if it is faulty, provided you have proof of purchase.

What can't I return by mail?
  • Underwear (bras can be returned) Underwear (bras can be returned). Due to hygiene reasons, change of mind returns are only accepted in-store with proof of purchase, hygiene stickers and original tags attached.
  • Bonds hosiery Bonds hosiery. We only accept hosiery returns in-store.
store Return Policy
General Information

You must have proof of purchase (receipt or email) when you go to return an item.

What can I return in store?
  • Underwear Underwear.
  • Bonds Hosiery Bonds Hosiery.
What store can I return to?
  • Online purchases can be returned either via mail, or to a Bonds store, or Bonds Kids store.
  • If purchased at a Bonds store or Bonds Kids store, items can be returned to any Bonds or Bonds Kids store.
  • If purchased at a Bonds Outlet store, items can be returned to any Bonds Outlet store only.
  • If purchased at one of our partner retailers, e.g. Myer, Target, Woolworths, Best & Less etc. Returns must be made via that specific retailer.
  • If purchased through Click & Collect, returns can be made via our online returns system or, depending on your payment method (Credit card/Afterpay only), at a Bonds or Bonds Kids store.

Still need help?

Try our help hub

Want to return something?

If you have something you'd like to return (by mail or in-store), you can start the return process by clicking the button below:

Return an item