Free shipping & returns Australia-wide*
Free shipping & returns Australia-wide*

Returns & Exchanges

Free returns for 60 days!

Bonds provides completely free return postage* for all Australian orders. You can also return all orders (including online orders) to your nearest Bonds stores.

How can I return an order by mail?

  • Place the item(s) you would like to return in to the Bonds Sachel posted to you.

  • Stick a return label on to the bag.

  • Drop the package off at any Australia Post store or any red post box.

How can I return an order in-store?

  • Bring your item(s) and receipt (either physical or emailed) in to your nearest Bonds store

* Make sure you read the returns policies to ensure you're eligible for a return

General Return Policy

The following policy applies to both in-store and online returns:

  • Items purchased more than 60 days ago cannot be returned.
  • Used items, washed items and items without the original tags/labels attached cannot be returned.
  • Gifts cards cannot be returned.
  • Masks cannot be returned.
  • Personlised items cannot be returned.
  • International orders cannot be returned.
  • Swimwear without the hygiene sticker attached cannot be returned.
  • Non-Bonds hosiery (e.g Voodoo, Kayser, Sheer Relief, Razzamatazz etc) cannot be returned.
Mail Return Policy
General Information

You can only return items purchased online by mail. Items purchased in a store must be returned to the store of purchase.

What can't I return by mail?
  • Underwear (bras can be returned) Underwear (bras can be returned). We only accept underwear returns in-store.
  • Bonds hosiery Bonds hosiery. We only accept hosiery returns in-store.
store Return Policy
General Information

You must have proof of purchase (receipt or email) when you go to return an item.

What can I return in store?
  • Items purchased via credit Only items purchased via credit card or Afterpay can be refunded.
  • Paypal, Zippay and any other payment methods cannot be refunded Paypal, Zippay and any other payment methods cannot be refunded, however we can offer an in-store credit (in the form of a Bonds gift card).
  • Underwear Underwear.
  • Bonds Hosiery Bonds Hosiery.
What store can I return to?
  • online purchases can be returned either via mail, or to a Bonds store, or Bonds Kids store.
  • If purchased at a Bonds store or Bonds Kids store, items can be returned to any Bonds or Bonds Kids store.
  • If purchased at a Bonds Outlet store, items can be returned to any Bonds Outlet store only.
  • If purchased at one of our partner retailers, e.g. Myer, Target, Woolworths, Best & Less etc. Returns must be made via that specific retailer.
  • If purchased through Click & Collect, returns can be made via our online returns system or, depending on your payment method (Credit card/Afterpay only), at a Bonds or Bonds Kids store.
  • If purchased online via the Bonds & Co. multi-channel checkout (refund must be made via the online returns system).

Still need help?

Try our help hub

Want to return something?

If you have something you'd like to return (by mail or in-store), you can start the return process by clicking the button below:

Return an item
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Bonds Shipping

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Great news! Bonds, Berlei, Playtex, Jockey, TotallyTights Shopping just got a whole lot easier for you and your fellow Australian shoppers!

You can now shop across all these brands, add them to your bag, checkout once, and receive your order in one convenient delivery.*

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*Shipping to Australian or New Zealand addresses only.