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Aaand we’re back in store…

Gang, as the COVID-19 situation continues to change, so too do we. Thanks so much for bearing with us as we navigate this bumpy road together. Here are the latest updates:

South Australian stores:
Our South Australian stores have reopened as of Sunday 22nd November. Opening hours may be affected, so please check each store for the latest operating hours.

Victoria metro stores:
Our Victorian metropolitan stores have reopened as of Friday 30th October. Opening hours may be affected, so please check each store for the latest operating times.

Victoria regional stores:
Our Victorian stores have reopened as of Monday 14th September. Opening hours may be affected, so please check each store for the latest operating hours.

To check if this affects your nearest store, use our store finder.

All other stores:
The rest of our store network (excluding Bonds Sydney Airport) remains open nation-wide with new safety measures in place. Find your nearest store here.

New safety measures for stores:
As excited as we are to welcome you back in store, to keep everyone healthy and happy we’d love it if you:

  • 👫 Took note of the max people allowed in store.
  • 😷 Didn’t pop in if you’re unwell or have been around someone with COVID-19.
  • 🚿 Washed your mitts before and after seeing us. (FYI - sanitiser will also be available).
  • 🙅 Kept 1.5 metres away, because social distancing.
  • 💳 Used contactless pay.

We’ll also be keeping our distance (give us a wave!) and upping our cleaning game on all fronts.

STORES & OPENING HOURS >

We're Still Open Online 24/7
Soft, snuggly stuff is just a click away via our online store.

Contactless Deliveries
Orders are left safely at your door.

Returns
Our returns period has been extended to 60 days.

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FAQ

Why are you only reopening a select number of stores?

In accordance to Government restrictions all Bonds stores nation-wide are open except Sydney Airport and the following South Australian stores; Bonds Marion, Bonds West Lakes, Bonds Tea Tree Plaza, Bonds West Beach Outlet and Bonds Elizabeth Outlet until further notice. Operating hours at open stores may still be affected, so please check our store finder for the latest opening times.

How can I be sure I’ll be safe while visiting one of your stores?

We care about your wellbeing and that of our staff, which is why we've been busy developing plans to keep everyone happy and healthy. Some of the new safety measures we've actioned include:

  • Allowing a maximum number of people inside at any given time.
  • Increasing cleaning of all areas and extra hygiene practises.
  • Offering hand sanitiser to customers in store.
  • Ensuring a 1.5 metre distance from each other.
  • Providing contactless payment methods.

If you have any questions or concerns, please ask one of our friendly staff in store or contact our Customer Service team, who'll be more than happy to help.

What about hygiene within your changing rooms, have you made any changes there?

For the safety of you and our staff, our bra fitting service is currently contactless. Our changing rooms are being regularly cleaned and our team is keeping their distance and upping their hand washing to ensure these areas are sanitised. We also kindly ask that you wash your hands before and after visiting us (sanitiser is available in store) to help protect our community.

What if I have to return something in store?

You can return products in store with our newly extended 60 days returns policy. We accept returns on products that have a receipt and are in new condition with tags still attached. All returned products will be placed in our store room for a period of time to determine when they are safe to return to the store floor.

What if I am unable to pay using a contactless method?

In this case, we'd love it if you could insert, rather than tap, your bank card if payment via contactless or payWave isn't possible. We currently cannot accept cash payments of any type, we apologise for any inconvenience this may cause.

Who can I contact if I have any concerns about visiting one of your stores?

Feel free to reach out to our Customer Service team, who are available to answer any questions you have. Alternatively, you can always shop our entire range online 24 hours a day, 7 days a week.

Why are limited Bonds fitting rooms open?

We have limited fitting rooms open while our teams get settled back into store and work through the new cleaning and safety protocols. We’ll be regularly updating this page as fitting rooms reopen. The good news is we have extended our returns policy to 60 days, so if at home you try it on and it’s not right, you will have plenty of time to come back in for a refund or exchange.

What is contactless bra fitting?

For the safety of you and our team, our bra fitting service is currently contactless. A contactless fitting is where our team will still be able to assist with additional sizes and talk you through the fit, but this will be through the fitting room door to ensure you and our team are a safe distance and have no contact.

HOW DO THE BONDS HEIQ VIROBLOCK FACE MASKS WORK?

Here you’ll find everything you need to know about our Bonds HeiQ Viroblock Face Masks.

How can masks help slow the spread of viruses?
Masks can help slow the spread of viruses by providing barrier protection. They can assist in protecting you by providing a barrier to reduce the chance of germs coming in contact with your mouth or nose and can assist in protecting others by providing a barrier if you cough or sneeze.

What does X-Temp do?
The inner layer of the mask is treated with X-Temp which supports heating and cooling regulation to keep you comfy while wearing the mask.

How do the Bonds HEIQ Viroblock Face Masks Work?
Viroblock has been added to the outside layer of the mask to enhance the filtration performance of the mask i.e. to help increase the barrier protection.

What else do you use X-Temp on?
We have a number of other products available which use the X-Temp treatment. These include some of our men’s and children’s underwear and socks and our baby Wondercool range.

What is the Australian Register of Therapeutic Goods?
It is a register of therapeutic goods that can lawfully be sold in Australia. The register is maintained by the TGA.

What is the Therapeutic Goods Administration (TGA)?
The Therapeutic Goods Administration (TGA) is Australia's regulatory authority for therapeutic goods and is part of the Federal Department of Health.

Can I get COVID-19 or the flu while wearing the mask?
A mask is one element to help reduce the risk of becoming infected and of spreading infections, it does not guarantee protection for the wearer. Other measures include following social distancing guidelines and regular hand washing. It is always best you follow all government health recommendations.

I like the inside colour of the mask better than the black, can I reverse it?
The mask is purposely designed to have different treatments on different sides – comfort treatment on the coloured side which sits next to your skin to support temperature regulation and the other side is treated to increase barriers to the outside. So, no you can’t reverse it.

Do the chemical treatments cause irritation, I have sensitive skin?
The treatments have been tested for skin contact so should not cause any irritation. However, if you do experience any irritation you should stop using the mask.

Can I keep wearing the mask after the 20 washes?
You can still wear it but the treatments on the mask are not supported after the 20 washes. For comfort and protection, it is recommended the mask is replaced once it reached 20 wash cycles.

I only have one mask – Can I put it in the dryer so it dries quicker?
Recommended care instructions are on the garment and should be followed so that the treatments on the mask last as long as possible. Recommended care instructions include do not tumble dry.

Can I wash it with other items or does it need to be washed on its own?
Follow the wash instructions on the care label – no need to wash it on its own.

Is there a particular washing detergent that I need to use?
No – follow the wash instructions on the care label.

My child has a large head – can they wear it?
Generally the mask will fit a 12+ years but as head sizes vary it will be on a case by case basis. We are developing a smaller sized mask which will be available at a later date.

How does this 2 layer mask differ from government recommended 3 layer masks?
Protection levels in a mask differ based on the brand, quality and which fabrics are used. During our own wearer trials, we found that a 3-layer mask was too thick and made it difficult for breathability. This often resulted in people touching the mask to adjust it or removing it if they had trouble breathing. The Bonds 2-layer mask has been tested and passes the breathability test for face masks, and the outer layer has been treated with HeiQ Viroblock to enhance the filtration performance by increasing barrier protection.

Do you have masks for Kids?
We are developing a smaller sized mask to fit a child 5+ years which will be available at a later date. It is not recommended for children under 5 to wear a face mask.

Do they have a wire over the nose?
No, nose pieces are recommended for surgical grade masks, however Bonds face masks are considered cloth masks.

HOW DO THE BONDS COTTON FACE MASKS WORK?

Here you’ll find everything you need to know about our Bonds Cotton Face Masks.

How can masks help slow the spread of viruses?
Masks can help slow the spread of viruses by providing barrier protection. They can assist in protecting you by providing a barrier to reduce the chance of germs coming in contact with your mouth or nose and can assist in protecting others by providing a barrier if you cough or sneeze.

How is this different from a P2 or N95 mask?
P2 and N95 masks are designed for specific medical situations and a different medical classification from our mask. Our Bonds Cotton Face mask is not intended to be used in surgical or examination situations and therefore has not been tested to meet P2/N95 standards. P2 and N95 masks should be reserved for healthcare workers and other medical first responders.

Can I get COVID-19 or the flu while wearing the mask?
A mask is one element to help reduce the risk of becoming infected and of spreading infections, it does not guarantee protection for the wearer. Other measures include following social distancing guidelines and regular hand washing. It is always best you follow all government health recommendations.

I only have one mask – Can I put it in the dryer so it dries quicker?
Recommended care instructions are on the garment and should be followed so that the treatments on the mask last as long as possible. Recommended care instructions includes do not tumble dry high.

Can I wash it with other items, or does it need to be washed on its own?
Follow the wash instructions on the care label – no need to wash it on its own.

Is there a particular washing detergent that I need to use?
No – follow the wash instructions on the care label.

My child has a large head – can they wear it?
Generally the mask will fit a 12+ years but as head sizes vary it will be on a case by case basis. We are developing a smaller sized mask which will be available at a later date.

Can I send these products to people in other countries?
Each country has its own regulatory system to deal with therapeutic goods such as masks. Most countries also have special regulations in place during Covid-19. There can be penalties for breaching country requirements.

I have noticed this is made in China, what measures have been put in place to ensure the safety?
Our team who manufacture the masks have their temperatures checked before commencing work and are supplied with hand sanitizer, masks and gloves.

Can we return the masks if they do not fit?
Masks are non-returnable, unless faulty.

Do you have masks for Kids?
We do, we are currently awaiting the delivery of the small masks, our masks fit a child 5+ yrs, it is not recommended for children under 5 to wear a face mask.

Do they have a wire over the nose?
No, nose pieces are recommended for surgical grade masks, our cloth masks are for general purposes only.

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    Bonds Viroblock Face Mask

      • Lasts up to 20 washes. One size only
      • Double layer of protection
      • 100% cotton outer layer, treated with HeiQ Viroblock, for enhanced performance
      • X-Temp inner layer keeps you cool, dry and comfortable
      • Soft, elastic ear loops for comfort
      • ALWAYS READ THE INSTRUCTIONS FOR USE.

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