Got a Question? Here's a list of some of the most common questions we get asked.
How can I access or change my account details?
Click here to access your account. Don't forget you will need your username and password.
Why do I need an account?
As a member you'll pretty much have the run of the place. You can:
Check out faster when making a purchase
Check the status of your orders
See any of your past orders
Change your account details, including password
Store any extra shipping addresses
What happens if I forget my password?
Don't worry if you forget your password. Enter your email address here, and we will send you a new one.
Is my personal data safe if I create an account?
Are my credit or debit card details saved?
No, we don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk.
I'm not sure if I've successfully completed my order?
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please get in touch with our customer service team. Be sure to check your spam folder first!
Need to return or exchange an item?
Need to return or exchange an item? Give our friendly customer service team a buzz between 8am and 5:30pm Monday to Friday AEST and they'll talk you through the process. Find our contact details here
Where is my order?
Standard orders delivered within Australia take between 2-5 working days and international orders take from 5-7 days. If you want to check the status of your Australia bound order at any time you can visit the Australia Post website once your tracking number has been sent to you via email from Bonds. If your delivery is heading overseas get in touch with our customer service team who will help you track it down.
What is a Promo Code?
A promo code is a series of numbers and letters that gives you to a specific discount or percentage off your purchase when entered at the shopping cart.
An example of a promo code could be, "enter promo code '123ABC' in the shopping cart to receive x% off". This promo would come with certain terms and conditions and will often be time sensitive.
Promo codes are not to be confused with gift vouchers, which need to be entered at final payment stage of checkout.
I forgot to add a promo code to my order. Can it still be applied?
Unfortunately no. Promo codes can only be applied in the shopping cart screen at time of purchase.
What are Gift Vouchers?
Gift Vouchers are a great way to share your love of Bonds with your family and friends to celebrate any occasion. Gift Vouchers bought online will be sent to the recipient via email on a date you nominate, so be careful to enter their details carefully. Click here to buy one.
How can I check my Gift Voucher balance?
To check the amount remaining on your Gift Voucher, Log In to your account and select the 'Store Credit' tab.
From here you simply enter your Gift Card number and either select 'Check Status and Balance' or 'Redeem Gift Card' to apply your gift card balance as store credit on your account.
What is an online review?
We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here's an idea of how best to do it:
Keep feedback based on the product only and your experience of using the product. E.g. size, fabric, how it makes you feel?
Be honest - tell us what you like about the product and what you don't like about the product
Keep it clean, get to the point and provide helpful feedback for others
We are not about anything offensive, racist, crude, so inappropriate comments won't be posted accordingly.
Also to protect your privacy we can't post any personal information, so use of a nickname for the review is the best way to go. Links to other websites and references to other retailers is also potentially misleading to visitors, so we won't post this info either.
But if you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then give us a call.
Ok, with all the formalities aside, time to get writing!